Christine Collins
Bland,US
Summary
Capable of stepping into any role and delivering consistent, high-quality results. Successful in balancing customer, business, and employee needs, as well as keeping operations on track. Dedicated to ensuring quality and making the most of every day. Team player with a track record of adhering to organizational policies and procedures.
Overview
15
15
years of professional experience
Work History
Night Auditor
Bolling Wilson Hotel
Wytheville, VA
02.2025 - Current
- Managed nightly financial audits ensuring accuracy and compliance with hotel policies.
- Coordinated front desk operations, enhancing guest satisfaction through prompt service.
- Oversaw billing processes, reconciling accounts and resolving discrepancies efficiently.
- Trained junior staff on auditing procedures and hotel software systems for improved performance.
Shift Lead
Loves Travel Stop
Bastian, VA
11.2021 - 02.2025
- Ensured that employees were productive and on task in order to meet business and customer needs.
- Maintained a safe working environment by following safety procedures, policies, and regulations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Responded to customer questions and concerns and resolved them.
- Finished the store's opening and closing procedures, which included setting up registers and checking inventory.
Cashier/Deli Assistant
Sam's Club
Bluefield, VA
04.2019 - 12.2021
- Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency.
- Used optical price scanners, calculators, and cash registers to determine the price of goods and calculate bills.
- Wiped down counter and sanitized equipment to keep the food prep and dining areas clean.
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Performed shift change tasks to keep the store organized and efficient each day.
- Checked customer prices and processed sales by scanning barcodes.
Front Desk Auditor
Quality Hotel and Conference Center
Bluefield, WV
03.2011 - 11.2021
- Solved guest issues, improved operations, and provided excellent customer service.
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
- Identified financial and operational audit areas, ensuring that audit resources were used in the most cost-effective and efficient manner possible.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Prepared working papers, reports, and supporting documentation for audit findings.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Updated customer accounts with additional room charges, such as minibar usage and room service charges.
Education
General Studies - High School -
Norwood High School
Norwood, OH, USA01-1987
Accounting 1 - Accounting
Wytheville Community College
Wytheville, VA2013
Skills
- Results-oriented
- Customer satisfaction
- Customer service
- Positive learning process
- Quick learner
- Creative problem solving
- Product ordering
- Time management skills
- Multi-Task Management
Timeline
Night Auditor
Bolling Wilson Hotel
02.2025 - Current
Shift Lead
Loves Travel Stop
11.2021 - 02.2025
Cashier/Deli Assistant
Sam's Club
04.2019 - 12.2021
Front Desk Auditor
Quality Hotel and Conference Center
03.2011 - 11.2021
General Studies - High School -
Norwood High School
Accounting 1 - Accounting
Wytheville Community College