Cassidy Johnson
Bland
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
22
22
years of professional experience
Work History
Supervisor
Gasconade County E-911
05.2011 - Current
- Responsible for overseeing a team of emergency dispatchers
- Ensuring efficient and accurate response to incoming emergency calls by managing staff, monitoring dispatch operations, and making critical decisions to prioritize and dispatch appropriate emergency personnel to incidents while adhering to established protocols and procedures;
- Also often handle staff training, performance evaluations, scheduling, and quality assurance within the dispatch center
Emergency Fill in Dispatcher
Montgomery County 911
05.2023 - 07.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
EMT-Basic
Owensville Area Ambulance District
05.2015 - 11.2016
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
EMT-Basic
Osage Ambulance
04.2014 - 04.2015
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Shift Lead
Moto Mart
11.2006 - 08.2012
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Laborer
Quaker Windows & Doors
03.2003 - 02.2009
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Education
Diploma - EMT-Basic
Osage Ambulance
Linn, MO04.2014
Diploma - Cosmetology
Salem College of Hairstyling
Rolla, MO05.2006
General Studies -
Gasconade County R2
Owensville, Missouri01.2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff discipline
- Processes and procedures
- Team building
- Schedule development
- Policy enforcement
- Priority management
- Conflict resolution
- Inventory oversight
- Verbal and written communication
- Coaching and mentoring
- Policy and procedure development
- Quality control
- Documentation and reporting
Personal Information
Title: Supervisor
Work Authorization - Authorized Countries
United States
Timeline
Emergency Fill in Dispatcher
Montgomery County 911
05.2023 - 07.2023
EMT-Basic
Owensville Area Ambulance District
05.2015 - 11.2016
EMT-Basic
Osage Ambulance
04.2014 - 04.2015
Supervisor
Gasconade County E-911
05.2011 - Current
Shift Lead
Moto Mart
11.2006 - 08.2012
Laborer
Quaker Windows & Doors
03.2003 - 02.2009
General Studies -
Gasconade County R2
Diploma - EMT-Basic
Osage Ambulance
Diploma - Cosmetology
Salem College of Hairstyling
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