Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINE COOKS

Indianapolis,USA

Summary

Dynamic professional with extensive experience in customer service management. Coordinated timely deliveries and resolved complex order issues, enhancing inventory processes. Strong communicator with proven ability to build relationships with international partners and ensure accurate claims processing.

Overview

15
15
years of professional experience

Work History

Return Material Analyst

Ternes Packaging
Indianapolis, Indiana
11.2025 - Current
  • Collaborated with quality manager to ensure customer satisfaction and accountability.
  • Accurately processed all quality and transportation claims in a timely manner.
  • Researched and evaluated surplus requests in support of material manager.
  • Facilitated claims refunds and issue resolutions for finance and channel partners.

DSO Expeditor For Asia/Pacific

Ternes Packaging
Indianapolis, USA
07.2025 - Current
  • Served as urgent expeditor for Allison Regional Facilities, managing shipping to distributors and OEMs across Asia Pacific and Australia.
  • Collaborated with material planners and production staff to promptly resolve shortage issues.
  • Analyzed customer requirements, identifying potential problems and formulating effective solutions.
  • Developed desktop procedures for the implementation of new programs.

Order Analyst For International Channel & Original Equipment Manufactures

Ternes Packaging
Indianapolis, USA
01.2012 - Current
  • Served as primary contact for original equipment manufacturers, dealers, distributors, and UAE clients.
  • Managed orders via EDI system and Covisint SAP online system.
  • Coordinated with material planners to minimize inventory shortages.
  • Investigated and analyzed client quality complaints to identify and resolve issues.

Education

Bachelor's - General Studies (focus on Anthropology/History)

Indiana University Purdue University
Indianapolis

Skills

  • SAP production expediting
  • SAP order operations
  • Inventory analysis
  • Team leadership
  • Client communication
  • Microsoft software proficiency

Timeline

Return Material Analyst

Ternes Packaging
11.2025 - Current

DSO Expeditor For Asia/Pacific

Ternes Packaging
07.2025 - Current

Order Analyst For International Channel & Original Equipment Manufactures

Ternes Packaging
01.2012 - Current

Bachelor's - General Studies (focus on Anthropology/History)

Indiana University Purdue University
CHRISTINE COOKS