Christine Cortez
Bensenville,IL
Summary
Licensed Nursing Home Administrator and Executive Director with over 20 years of leadership experience in skilled nursing, assisted living, rehabilitation, and memory care. Experienced in building strong teams, overseeing daily operations, maintaining regulatory compliance, and improving resident and staff satisfaction. Extensive background in dementia and memory care services, including the development and implementation of specialized memory care programming and staff training. Dedicated to creating supportive environments for residents, families, and employees while maintaining quality care and operational stability.
Overview
1
1
Certificate
16
16
years of professional experience
Work History
LNHA/Executive Director
Asbury Court NSG & Rehab & IL/AL/SLF/Memory Care
1750 Elmhurst Rd. Des Plaines IL.
07.2021 - Current
- Lead operations across a full continuum of care including skilled nursing, independent living, assisted living, supportive living, and memory care
- Drive collaboration between departments to strengthen communication, accountability, and resident outcomes
- Oversee staffing, admissions, resident satisfaction, and operational performance across multiple service lines
- Partner with clinical leadership to support regulatory readiness, quality measures, and survey compliance
- Build strong relationships with residents, families, physicians, and community partners while promoting a resident-centered culture
Licensed Nursing Home Administrator (LNHA)
Caledonia Senior Living (formerly Scottish Home)
2800 Des Plaines Ave North Riverside IL. 60546
06.2018 - 07.2021
- Managed daily operations of a nonprofit private-pay senior living community with a focus on quality resident care
- Led facility operations throughout the COVID-19 pandemic, ensuring compliance with infection control measures and maintaining staffing and resident safety
- Led a multidisciplinary leadership team focused on accountability, service standards, and mission-driven care.
- Maintained regular presence at community and resident events, building relationships with donors, partners, and families
- Ensured consistent private-pay occupancy through leadership of marketing coordination, community events, and referral source engagement
House Manager / LNHA – Assisted Living Memory Care
Caledonia Assisted Living Memory Care
2800 Des Plaines Ave. North Riverside Il. 60546
01.2016 - 01.2018
- Assisted in the development and opening of a new assisted living memory care community
- Implemented specialized dementia programming and staff training focused on resident engagement and quality of life
- Provided operational leadership and family support within a structured, compassionate memory care environment
Assistant Administrator
Caledonia Senior Living
2800 Des Plaines Ave. North Riverside IL. 60546
01.2014 - 01.2016
- Assisted with financial oversight, operational planning, and administrative management of the facility
- Improved organizational workflow and streamlined internal administrative processes
- Supported cross-department coordination to enhance efficiency and resident services
Director of Marketing & Admissions
Caledonia Senior Living
2800 Des Plaines Ave. North Riverside, Il. 60546
01.2010 - 01.2014
- Led marketing and admissions efforts for skilled nursing and rehabilitation services
- Developed referral relationships with hospitals, physicians, and community partners to support census growth
- Guided residents and families through the admissions process and transition planning
Skills
- Executive Leadership in Long-Term Care & Senior Living
- Skilled Nursing, Rehabilitation, Assisted Living, Supportive Living & Memory Care Operations
- Regulatory Compliance, Survey Readiness & Joint Commission Standards
- Dementia Care Programming & Resident-Centered Services
- Staff Development, Team Building & Culture Enhancement
- Census Growth, Admissions Strategy & Community Relations
- Quality Improvement & Operational Performance
Certification
Licensed Nursing Home Administrator (LNHA)
Certificate in Long Term Care
Timeline
LNHA/Executive Director
Asbury Court NSG & Rehab & IL/AL/SLF/Memory Care
07.2021 - Current
Licensed Nursing Home Administrator (LNHA)
Caledonia Senior Living (formerly Scottish Home)
06.2018 - 07.2021
House Manager / LNHA – Assisted Living Memory Care
Caledonia Assisted Living Memory Care
01.2016 - 01.2018
Assistant Administrator
Caledonia Senior Living
01.2014 - 01.2016
Director of Marketing & Admissions
Caledonia Senior Living
01.2010 - 01.2014