Adept at managing high customer volumes and fostering team collaboration, I significantly enhanced guest satisfaction at MGM Northfield Park. My strong multitasking ability and outgoing personality have consistently improved service delivery, making me a highly reliable asset. Leveraging customer service skills, I've contributed to creating memorable experiences and increasing retention rates, making every experience just as enjoyable as the last one.
Hi, I’m
Christine Crabiel
Brecksville,OH
Summary
Overview
9
years of professional experience
Work History
MGM Northfield Park
Bartender
06.2023 - Current
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Dance Arts By Regina
Dance Instructor
08.2021 - Current
Job overview
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Offered one-on-one instruction to students by appointment.
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
The Local Bar
Bartender
01.2022 - 06.2023
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Mulligan's Bar And Grille
Bartender
04.2021 - 08.2022
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Santo's Italian Restaurant
Server
06.2015 - 09.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
CVS Pharmacy
Cashier
05.2020 - 08.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
Education
Kent State UniversityKent, OH
Bachelor of Science from Communication
05.2023
University Overview
North Royalton High SchoolNorth Royalton, OH
High School Diploma
06.2018
University Overview
Skills
- Strong multitasking
- Customer Service
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Highly reliable
Timeline
Bartender
MGM Northfield Park
06.2023 - Current
Bartender
The Local Bar
01.2022 - 06.2023
Dance Instructor
Dance Arts By Regina
08.2021 - Current
Bartender
Mulligan's Bar And Grille
04.2021 - 08.2022
Cashier
CVS Pharmacy
05.2020 - 08.2020
Server
Santo's Italian Restaurant
06.2015 - 09.2021
Kent State University
Bachelor of Science from Communication
North Royalton High School
High School Diploma
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