Christine Crutcher
Deltona,FL
Overview
28
28
years of professional experience
Work History
Special Education Teacher K-5
Seminole County Public Schools
01.2020 - Current
- Collaborate to create differentiated lesson plans for learning styles, leading to a 50%
- Analyzed students' data and adjusted lesson plans to decrease behavior incidents
- Led a support team in implementing innovative educational techniques for 30 students diagnosed with disabilities.
Deli/Fresh Food Associate
Buc-ee's
Daytona Beach, FL
01.2022 - 01.2023
- Greeted customers warmly and offered assistance in finding needed merchandise
- Develop culinary skills as you prep bakery offerings, jerky, fudge, BBQ, and other restaurant menu items
- Adhere to all Company culinary recipes and measurements
- Follow health, safety, and sanitation guidelines for all products
- Guarantee safe food handling
- Competent use of various Menu Ordering Kiosks, Kitchen Management Systems, and transaction devices
- Safely and effectively use a wide variety of kitchen equipment and appliances including, but not limited to, floor mixers, slicers, ovens, and sharp knives.
Sortation Associate
Amazon
Daytona Beach, FL
01.2019 - 01.2021
- Enhanced warehouse efficiency by strategically managing the buffering, splitting, and routing of packages to assigned totes or carts, a 30% decrease in shipping errors, and a 20% improvement in order processing time
- Orchestrated high-speed warehouse operations for packages weighing up to 70 lbs
- Accelerated from a seasonal role to a Sortation Associate within 3 months, demonstrating exceptional ethics and dedication to optimizing package sorting processes at a leading logistics company.
Teacher 2nd - 4th
Advance Learning Academy
Maitland, FL
01.2018 - 01.2020
- Collaborate to create differentiated lesson plans for learning styles, leading to a 50%
- Analyzed students' data and adjusted lesson plans to decrease behavior incidents
- Led a support team in implementing innovative educational techniques for 30 students diagnosed with disabilities.
Customer Service Representative - ERS Emergency Road Service, Dispatcher
AAA, American Automobile Association
01.2017 - 01.2019
- Prioritization system for incoming emergency road service calls, 25% reduction in average resolution time and a 10% increase in first-call issue resolution rate, ensuring swift assistance for stranded motorists
- Spearheaded a data entry enhancement project for a logistics company
- Applied programs: D3, Language Line, Pushpins (Microsoft Streets & Tips), APS, PeopleSoft.
Customer Support Specialist, Mi, Manager Relief Team Lead, Leadership to Tech Support
AT&T
Orlando, FL
01.2013 - 01.2018
- Fulfilled call handling best practices with a 20% reduction in average call duration, enhancing customer service efficiency and satisfaction ratings by 15%
- Formulated interactive workshops outlining AT&T policies, empowering customers to navigate services, leading to a 30% reduction in service escalations and a 20% increase in on-time payments
- Engineered a multitasking system to manage customer support requests via email, chat, and phone reducing average handling time
- Trained a team of 20 developers on Mobile First design principles and the Myatt app, a 25% rise in positive user reviews
- Overall score of 105% and WTR of 110%
- Executed data entry tools specific to the job: MyCSP, Clarify & Telegence, SOA, MMS IC Tool, Metcalf, PEARS, RDI, and FaST programs.
Delivery Driver and Sandwich Artist
Jimmy John's
01.2012 - 01.2013
- Customer service
- Sandwich artist
- Trainer - training new employees
- Delivering food
- Conducted new CRM software, enabling more efficient tracking of customer interactions and increasing sales conversions by 20% within the first month.
Customer Service Representative, bookkeeper
Albertsons
01.1997 - 01.1998
- Balanced cashiers' tills and oversight of the store vault, maintaining accurate records and implementing bookkeeping practices to ensure accurate financial tracking and adherence to accounting standards
- Introduced advanced register training sessions for cashiers and baggers
- Managed high-volume phone inquiries, balanced cashier tills, and operated computer systems simultaneously.
Manager
U-haul
01.1996 - 01.1998
- Directed and managed employee performance and feedback, implementing a performance review
- Resolved 50+ customer complaints weekly through active listening and swift resolution
- Enhanced customer experience by providing tailored equipment recommendations based on individual needs and preferences, 35% increase in customer retention and referral rates.
Education
Master of Education - Curriculum and Instruction and Reading
Grand Canyon University
Bachelor of Science - Elementary Education
University of Central Florida
Associate of Arts - Liberal Arts
Polk Community College
Skills
- Multitask and Prioritization
- Social-emotional learning training
- Registered Behavior Technician (RBT)
- Student records management
- Bookkeeping
- Planning and Coordination
- Microsoft Software, Office Word
- Maintenance
- De-Escalation Techniques
- Communication
- Managerial
- Strategy Development
- Data Collection
- Customer Service Specialist
- Call Center Inventory Management
- Package Handler
- Data Analysis
- Android Technical Support
- ERS Dispatcher
- Marzano's Research
Timeline
Deli/Fresh Food Associate
Buc-ee's
01.2022 - 01.2023
Special Education Teacher K-5
Seminole County Public Schools
01.2020 - Current
Sortation Associate
Amazon
01.2019 - 01.2021
Teacher 2nd - 4th
Advance Learning Academy
01.2018 - 01.2020
Customer Service Representative - ERS Emergency Road Service, Dispatcher
AAA, American Automobile Association
01.2017 - 01.2019
Customer Support Specialist, Mi, Manager Relief Team Lead, Leadership to Tech Support
AT&T
01.2013 - 01.2018
Delivery Driver and Sandwich Artist
Jimmy John's
01.2012 - 01.2013
Customer Service Representative, bookkeeper
Albertsons
01.1997 - 01.1998
Manager
U-haul
01.1996 - 01.1998
Master of Education - Curriculum and Instruction and Reading
Grand Canyon University
Bachelor of Science - Elementary Education
University of Central Florida
Associate of Arts - Liberal Arts
Polk Community College
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