Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Christine Dalansky

Las Vegas

Summary

Dynamic Licensed Supervisor with a proven track record in enhancing team performance and operational efficiency. Skilled in payroll management and relationship building, I excel in fostering customer satisfaction and coaching teams to exceed KPIs. My resourcefulness and leadership have driven significant improvements in service delivery.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Licensed Supervisor

Everise
work at home
05.2020 - Current
  • #1 team in UHC Group, Coached on kpi’s for improvement, administrative work, payroll using workday to correct time, approve time, approve pto, enter fmla, account for bill to pay make sure the company and agents are coded in the system correctly to get paid accordingly.

Licensed Sales Agent

Everise
Las Vegas
08.2020 - 01.2021
  • Answer inbound calls, Sell Medicare Health insurance, Licensed to sell health care in 47 states, Data entry, needs based assessments to make sure on the best plan that matches the caller.

Customer Service/Retention Specialist

Everise
Las Vegas
08.2019 - 08.2020
  • Make outbound phone calls to provide benefits of plans that members are not aware of, provide resources for food, bills, transportation help with appointments, provide health risk assessment survey verbally. Called Medicare eligible members.

Accident management representative

Agero, Inc.
Tucson
01.2017 - 01.2019
  • Take inbound calls when needed. Organized cases from oldest to newest. Called impound yards to get vehicles released for insurance companies, paid fees, and dispatched tow company to pick up vehicle. Called insurance companies to advise of any delays. Dispatched tow companies for vehicles that have been in accidents or at customer residence.

Team Leader

EGS (Expert Global Solutions)
Tucson
03.2011 - 06.2016
  • Met with clients to gain insight into the company. Assisted agents with meeting client goals. Answered inbound phone calls, Used chat services to provide feedback to clients on upcoming problems. Provided solutions.

Education

High School -

Palo Verde High School
Tucson, AZ
01.2002

Skills

  • Microsoft office
  • Customer Service
  • Cash Handling
  • Data Entry
  • Time management
  • Scheduling
  • Training
  • Inventory
  • Operations
  • Payroll
  • Self-directed
  • Resourceful
  • Leadership
  • Courteous Demeanor
  • Relationship building
  • Focused on customer satisfaction
  • Skilled Multitasker
  • Organization

Certification

  • Health Insurance producer license
  • Property and Casualty producer License

Accomplishments

  • #1 Team for 2024 for the AEP season
  • #1 Most wanted Supervisor 2023 AEP Season

Timeline

Licensed Sales Agent

Everise
08.2020 - 01.2021

Licensed Supervisor

Everise
05.2020 - Current

Customer Service/Retention Specialist

Everise
08.2019 - 08.2020

Accident management representative

Agero, Inc.
01.2017 - 01.2019

Team Leader

EGS (Expert Global Solutions)
03.2011 - 06.2016

High School -

Palo Verde High School

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Christine Dalansky