Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, HRIS, Microsoft Suite, Cisco Finesse, Sharepoint systems and program management.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Human Resources Specialist
Express Employment Professionals
Iowa City, IA
07.2023 - Current
Conducted background checks for potential candidates.
Developed onboarding materials and presented orientation sessions for new hires.
Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
Performed data entry of employee information in HRIS system for accurate record keeping.
Analyzed organizational structure to determine staffing needs based on workload requirements.
Investigated employee complaints or grievances related to workplace issues or violations of policy.
Participated in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes
Licensed Insurance Agent
GEICO
North Liberty, IA
08.2018 - 07.2023
Developed and implemented sales strategies to increase market share of insurance products.
Conducted customer needs assessments to identify appropriate coverage levels and options.
Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
Researched complex underwriting issues and provided solutions for customers' satisfaction.
Prepared detailed reports analyzing the effectiveness of marketing campaigns.
Participated in industry events such as conventions, seminars, workshops,.
Offered policy guidance and management to promote asset protection.
Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Participating in job shadows as a mentor for potential talent.
Education
Property & Causality Insurance License -
The Institutes
09.2018
High School Diploma -
Roy C. Ketcham High School
Wappingers Falls, NY
06.2016
Skills
HR Program Development
Training Development
Recruiting
Complex Problem-Solving
Workplace Diversity Cultivation
Training and Mentoring
Risk Management
Loss Prevention
Data Analysis
Certification
GEICO Professional Development Program 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Quote
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