Matthew Thompson
Pace
Summary
Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
US Army
Fort Bragg, NC
09.2024 - 04.2026
- Assisted in recruitment processes by reviewing applications and conducting initial screenings.
- Maintained employee records in HRIS, ensuring data accuracy and confidentiality compliance.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Boosted employee retention rates, offering competitive benefits and fostering supportive work environment.
- Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
- Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
- Advocated for employee wellness programs, contributing to healthier workplace.
- Analyzed job roles and responsibilities to ensure alignment with organizational goals and employee capabilities.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Developed and implemented onboarding and orientation programs for new employees.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
- Advocated for staff members, helping to identify and resolve conflicts.
- Participated in performance management processes, aiding in documentation and feedback collection.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Crew Member
McDonald's
Albany, LA
08.2024 - 09.2024
- Operated cash register and processed customer transactions efficiently.
- Prepared and assembled food items according to established recipes and safety standards.
- Maintained cleanliness of dining area and kitchen, ensuring compliance with health regulations.
- Collaborated with team members to optimize service speed during peak hours.
- Trained new crew members on operational procedures and customer service best practices.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Resolved customer concerns promptly to enhance overall satisfaction and experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Human Resources Specialist (42A)
US Army
Springfield, VA
01.2020 - 12.2023
- Assisted in recruitment processes, including job postings and candidate screenings.
- Coordinated onboarding activities for new employees, ensuring compliance with company policies.
- Managed employee records in HRIS, maintaining data accuracy and confidentiality.
- Supported benefits administration by answering employee inquiries and processing enrollments.
- Conducted exit interviews to gather feedback and improve retention strategies.
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring consistent application across the organization.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Managed payroll operations accurately, ensuring timely disbursement of salaries and proper documentation for tax purposes.
- Partnered with executive leadership to strategically align HR goals with overarching business objectives, driving organizational success as a result.
- Developed and monitored employee recognition programs.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
- Created and delivered HR training sessions to staff, managers and executives.
- Administered employee benefits programs and assisted with open enrollment.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Human Resources Specialist
US Army
Camp Humphreys, South Korea
12.2019 - 12.2020
- Supported onboarding procedures, ensuring new hires received necessary training materials and resources.
- Participated in performance management processes, aiding in documentation and feedback collection.
- Organized employee engagement activities to promote morale and team cohesion within units.
- Collaborated with team members on training initiatives to enhance workforce skills and capabilities.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
High School Diploma -
Loranger High School
Loranger, LASkills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Recruiting
- Pre-employment screening
- Recruitment strategies
- Employee relations
- Onboarding and orientation
- Background checks
- Organizational development
- Payroll administration
- Employee onboarding
- Benefits administration
- HR analytics
- Project planning
- Performance management
- Project management
- Staff management
- Event planning
- Workforce planning
- Job analysis
- HR software proficiency
- Succession planning
- Talent management
- Risk management
- Contract negotiation
- Negotiation
- Team building
- Benefits administrator
- HR information systems
- Personnel relations
- Manager coaching and training
- HR services
- HR policy/procedure development
- HR program development
- Workplace diversity cultivation
- Personnel engagement
- Employee engagement
- Payroll completion
- Payroll and benefits administration
- Paperwork verification
- Affirmative action
- Microsoft office
- Decision-making
- Relationship building
- Human resources support
- Analytical and critical thinking
- Human resources management systems
Accomplishments
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 2 in the development of Standards of Operations for our workplace.
- Achieved 100% on our trackers through effectively helping with getting our Soldiers online profiles updated by overseeing 2 trackers that were updated daily.
Certification
- PHR - Professional in Human Resources
Languages
English
Timeline
Human Resources Specialist
US Army
09.2024 - 04.2026
Crew Member
McDonald's
08.2024 - 09.2024
Human Resources Specialist (42A)
US Army
01.2020 - 12.2023
Human Resources Specialist
US Army
12.2019 - 12.2020
High School Diploma -
Loranger High School