Christine Daniels
Palm Harbor,FL
Summary
Position as Administrative Assistant/Customer Service Representative
Strength in anticipating problems and requirements before they arise Ability to work effectively within a variety of organizational structures Proven record of excellence and dependability Confident and decisive under stressful conditions Demonstrated success in developing information resources Perceptive and sensitive listener, skilled in assessing needs Friendly, courteous, and articulate.
Overview
27
27
years of professional experience
Work History
Administrative Assistant/Customer Service/Event Organizer
Highland Lakes assisted living facility
Palm Harbor , FL
03.2023 - 01.2025
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Customer Service Representative (Temporary Assignment)
Bausch & Lomb Unilens
Clearwater, FL
12.2022 - 03.2023
- Provided customer service support daily, by inputting orders received via, email and web/fax- based orders quickly and efficiently and verified correctly
- Assisted in the developing transfer of ownerships, new optical practices, and address changes by supplying correct documents for verification to ensure compliancy with the company's terms and conditions ensuring imminent orders
- Responsible for all customer service in the Unilens division
- Duties included, answering all customer service questions, tracking orders, changes in existing orders, problem solving in a timely manner, and helping understand our variety of different products, from Disposable lenses to Custom lenses, and different materials of product, and monthly or quarterly or yearly
BDC Customer Service Representative
Lokey Automotive BDC
Clearwater, FL
07.2021 - 12.2022
- Maintained all Inbound calls for Nissan/Subaru/Volkswagen/KIA
- Scheduled appointments for Express Automotive Services, and Main Shop Services
- Maintained email accounts and followed up accordingly daily with my manager, service managers, and auto technicians
- Outbound phone calls for new business cliental appointments
- Working with dual monitors, multiple in-house programs at all times
- Made follow up calls to customers on daily basis in regards to past service appointments to follow up and make sure all of the customers needs were taken care of, and if any further questions or concerns
- Made outbound calls daily to existing customers to set up a new appointment/work order for routine upkeep on vehicle (oil change, routine maintenance, etc.)
- Made outbound calls to existing customers for any recalls on vehicles to schedule appointment to resolve issue in between inbound calls
Medical Customer Service Representative
Episource Agencey
Tampa, FL
08.2020 - 04.2021
- Making outbound calls from 120-160 everyday remotely from home
- Multitasking always between talking with members and using chat to talk to managers through Slack
- Scheduling members for a date and time for either in home or Tele health visit
- Proficiency in Sales Force and Slack, also Microsoft and Snippy tool etc., Google Chrome and meetings weekly through Blue Jeans
- Maintains a certain level of stats per week
- Coaching with my manager every week listening to my calls to see if there's anything different that I could have done or improved on
- Always having a positive attitude over the phone with the member and of course empathy at the right times and listening to the member and letting them talk
Care Giver
Private
Clearwater, FL
09.2018 - 08.2020
- Take patients to doctor appointments/grocery store
- Help cook and clean, prepare dinner, and food for the week
- Help transfer patients with gate belt from bed to bathroom to chair etc..
- Take and monitor blood pressure
- Help patients with Administrative related issues: computer, finances & bills, typing & letters
- Assist with talking to family members or doctors, creating a schedule for the week/month, making a up to date prescription list
Customer Service Representative & Emergency Medical Dispatcher/Call Center Manager
Life Alert Emergency Response Inc.
Tampa, FL
08.1997 - 08.2018
- Company Overview: (Sub Office)
- Maintains excellent client relationships, securing trust and confidence through providing complete, accurate and timely services
- Responsible for installation and maintenance of Life Alert home emergency security systems
- Identifies and recruits appropriate solutions in providing remote telephone technical assistance
- Assists sales department with customer product issues
- Works with online database for product sales, shipment, and installations
- Monitors incoming alarm calls and dispatch service
- (Sub Office)
Customer Service/Administrative Assistant
Sylvan Abbey Stewart Enterprises
Clearwater, FL
03.2011 - 01.2013
- Interacted daily with Sales Managers and Sales Representatives
- Input sales contracts on daily basis (proofed and finalized, then scanned to Corporate office)
- Responsible for deed transfers, death certificates, and medical information
- Verified new cemetery plots for customers, as well as existing plots to aid Sales Representatives and existing families
Customer Service Representative/Administrative Assistant/Front Desk/Temporary Assignments Reception
Coca Cola/Temp Position
02.2007 - 12.2008
- Company Overview: North America
- Maintains relationship with current and new client accounts
- Responsible for ongoing customer service support of new and existing accounts
- Assists in shipping and transportation of product/order
- Maintains and ensures inventory requirements of product to facilitate shipments client's orders (MRP)
- Current up to date spreadsheet analysis of lead time, shipments, and deliveries
- North America
Education
Bachelor of Computer Information Systems - Computer And Information Sciences
Pierce College
Winnetka, CA06-1999
GED -
St. Pete College Business & Marketing
ClearwaterSkills
- MRP
- Typing
- Administrative experience
- Caregiving
- Marketing
- Slack
- Customer service
- Statistics
- Cooking
- Sales
- Automotive service
- Security system
- Maintenance
- Dispatching
- Cold calling
- Procurement
- Security System Experience
- Scheduling
- Bookkeeping
- Filing
- Records retrieval
- Research
- Check processing
- Reception oversight
- Meeting planning
- Contract agreement preparation
- Tech-Savvy
- Critical thinking
- Document preparation
- Grammar
- Credit checks
- Clerical support
- Business operations support
- Technical support
- Coordination
- Project coordination
- Professional and mature
- Resourceful
- Credit and collections
- Dedicated team player
- Microsoft
- Human resource laws
- Recruiting
- Training and coaching
- Highly organized
- Multi-line telephone systems
- Documentation and recordkeeping
- Filing and data archiving
- Travel arrangements
- Performance improvement
- Workflow optimization
- Confidentially
- Excel spreadsheets
- Data entry
- Travel coordination
- Expense validation
- Business administration
- Patient care advocacy
- Accounting skills
- Multitasking and prioritization
- Multi-line phone proficiency
- Calendaring
- Workers' compensation knowledge
- Records management systems
- Program file distribution
- Calendar management
- Administrative operations
- Records administration
- Document control
- Conference planning
- Document conversion
- Budget tracking
Willing To Relocate
- Clearwater, FL
- Tampa, FL
- Largo, FL
Timeline
Administrative Assistant/Customer Service/Event Organizer
Highland Lakes assisted living facility
03.2023 - 01.2025
Customer Service Representative (Temporary Assignment)
Bausch & Lomb Unilens
12.2022 - 03.2023
BDC Customer Service Representative
Lokey Automotive BDC
07.2021 - 12.2022
Medical Customer Service Representative
Episource Agencey
08.2020 - 04.2021
Care Giver
Private
09.2018 - 08.2020
Customer Service/Administrative Assistant
Sylvan Abbey Stewart Enterprises
03.2011 - 01.2013
Customer Service Representative/Administrative Assistant/Front Desk/Temporary Assignments Reception
Coca Cola/Temp Position
02.2007 - 12.2008
Customer Service Representative & Emergency Medical Dispatcher/Call Center Manager
Life Alert Emergency Response Inc.
08.1997 - 08.2018
Bachelor of Computer Information Systems - Computer And Information Sciences
Pierce College
GED -
St. Pete College Business & Marketing