Christine Davis
Birmingham
Summary
Customer service and sales professional with 8+ years of experience in fast-paced retail and telecommunications environments. Skilled in team leadership, client relations, and problem resolution with a proven ability to meet and exceed sales goals. Recognized for building strong customer relationships, driving retention, and delivering results through strategic communication and team collaboration.
Overview
12
12
years of professional experience
Work History
Self Employed
Tax Preparer Solutions
01.2024 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Loan Officer
Regions Bank
09.2021 - 08.2023
- Evaluated loan applications and financial information to assess creditworthiness.
- Developed customized loan solutions to meet client financial goals.
- Implemented efficient processes for processing and approving loans.
- Provided training and mentorship to junior loan officers on best practices.
Sales Manager
Prime Communications / AT&T
01.2014 - 05.2020
- Supervised and coached a team of 10+ sales associates, ensuring quota achievement and adherence to performance standards.
- Delivered exceptional customer service by resolving billing, service, and device issues, improving customer satisfaction scores.
- Drove sales of wireless, internet, and TV services, consistently meeting or exceeding sales targets.
- Developed and implemented team sales strategies, increasing monthly revenue and improving upsell performance.
- Trained new employees on product knowledge, customer engagement, and sales techniques to strengthen team performance.
Education
Certified Medical Assistant - Healthcare
Fortis Institute
Birmingham, AL05.2017
LPN Certificate - Nursing
Herzing University
Birmingham, AL04-2026
Skills
- Customer Service & Client Retention
- Sales & Marketing Strategy
- Team Leadership & Training
- Conflict Resolution & Communication
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Time Management & Adaptability
- Flexible and adaptable
- Verbal communication
Timeline
Self Employed
Tax Preparer Solutions
01.2024 - 08.2025
Loan Officer
Regions Bank
09.2021 - 08.2023
Sales Manager
Prime Communications / AT&T
01.2014 - 05.2020
Certified Medical Assistant - Healthcare
Fortis Institute
LPN Certificate - Nursing
Herzing University