Christine D. Moses
Warren
Summary
Dedicated customer service specialist skilled in fostering strong relationships and resolving complex issues. Proven success in enhancing customer interactions, driving awareness of utility services, and ensuring operational efficiency through organized project management and effective communication.
Overview
15
15
years of professional experience
Work History
Sales Associate
Dollar General
Warren
06.2025 - 02.2026
- Greeted and assisted customers, helped locate merchandise, answered inquiries to enhance shopping experience
- Cashier duties, i.e., operate cash register and scanner, process payments, make exchanges
- Maintained store cleanliness, rotated stock, built displays, and stocked/restocked merchandise to ensure product availability
Water Champion – Intake Specialist
CHN Housing Partners
Cleveland
06.2022 - 08.2024
- Addressed clients’ concerns and questions about water and sewer bills and services, along with related housing and utility issues, ensuring clarity and resolution.
- Processed utility applications for assistance and discounts, and managed communications for required documents and verifications via email, phone, and mail.
- Promoted community utility assistance services by attending outreach events and fairs, increasing awareness and access to available resources.
Caregiver
Caregiver
Cleveland
04.2017 - 05.2022
Customer Service Representative
Life Line Screening
Independence
03.2013 - 01.2017
- Answered inbound calls and responded to emails and letters, utilizing multiple applications to address customer requests, including scheduling appointments and resolving complaints.
- Processed customer payments and refunds accurately while escalating complaints to ensure timely resolution.
- Coordinated with departments and team members, attended meetings, recorded minutes, and supported team leaders.
Tax Preparer – Customer Service
Speedy Tax Service
Cleveland
12.2010 - 03.2015
- Requested and reviewed identification, employment documents, and tax records to ensure accuracy and compliance.
- Assisted in preparing tax documents while efficiently managing filing and responding to phone inquiries for timely service.
- Welcomed clients at front desk, assisting with inquiries and providing important information to facilitate tax preparation.
Education
Kent State University -
Kent State University
Kent, OHSkills
- Microsoft Office proficiency
- QuickBooks expertise
- Spreadsheet management
- Yardi software knowledge
- Salesforce CRM skills
- Relationship development
- Oral and written communication
- Data entry accuracy
- Call center operations
- Payment processing
- Collections management
- Issue escalation
- Independent work capability
- Proactive approach
- Team collaboration
- Profit-oriented mindset
- Attentive listening skills
- Patience in customer interactions
- Work organization
- Problem-solving abilities
- Negotiation skills
- Multitasking efficiency
- Project case management expertise
- Accurate record-keeping practices
- Detailed update maintenance
- High efficiency levels
- Attention to detail
- Customer issue resolution
Summary Of Skills And Qualifications
MS Office Professional Suite, MS Word, Excel, Outlook, Quick Books, Spreadsheet, Yardi, Salesforce, Excellent in developing relationships with clients/customers, Team members and other professionals, Exceptional oral and written communication, Data entry, Call center-inbound/outbound sales, Process payments, Collections, Escalate, Ability to work independently proactively, Forward thinking, Collaborate with team members, Profit-oriented thinking, Attentive listener, Patient, Experienced at organizing work, Problem solving, Negotiate and multitasking, Project case management, Accurate record keeping, Maintaining detailed updates, Very efficient, Pay attention to details, Resolve customers' issues
Timeline
Sales Associate
Dollar General
06.2025 - 02.2026
Water Champion – Intake Specialist
CHN Housing Partners
06.2022 - 08.2024
Caregiver
Caregiver
04.2017 - 05.2022
Customer Service Representative
Life Line Screening
03.2013 - 01.2017
Tax Preparer – Customer Service
Speedy Tax Service
12.2010 - 03.2015
Kent State University -
Kent State University