Holly Cooper-Olvera

• Accurately processed sales transactions using point-of-sale systems.
• Restocked merchandise on sales floor to maintain optimal inventory levels and support sales goals.
• Resolved customer inquiries and issues efficiently, enhancing customer satisfaction.
• Assisted customers in locating products and provided informed product advice.
• Collaborated with sales team members to meet collective targets and drive overall sales performance.
• Ensured cleanliness of store environment, including floors, windows, and displays.
• Managed cash register operations, balancing drawers and organizing charge slips during openings and closings.

Answered phone calls, responded to emails, routed mail and coordinated courier services.

• Coordinated schedules and meetings for senior management and staff.
• Maintained filing system for records, correspondence and other documents.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal and ledger entries.
• Coded and entered daily invoices with in-house accounting software.
• Ensured compliance with applicable laws regarding employment practices.
• Automated office operations for managing client correspondence, payment schedules and data communications.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked with cross-functional teams to achieve goals.
• Maintained petty cash balance and kept our operating account balanced and accurate.
• Handled all accounts payable, accounts receivable, and banking deposits.
• Stayed current on the company's incoming and outgoing email correspondences.
• Ensured proper documentation and filing of insurance policies, VA benefits, and social security claims for compliance and retrieval.
• Maintained a clean, safe and inviting establishment in compliance with State Health and OSHA standards.
• Purchased and ordered all necessary supplies and inventory stock.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Developed effective communication strategies between departments within the organization.
• Maintained confidential records relating to personnel matters.
• Trained new employees and apprentices.
• Invoice making and creating contracts.
• Organized public relations and advertising for the company.
• Guaranteed that families and customers were made to feel comfortable and welcomed while in our establishments.