Christine Eadeh
Philadelphia,Pennsylvania
Summary
Accomplished leader in Customer Success with a proven track record, driving business value and fostering innovation. Expert in building high-performing teams and cross-functional collaboration, with a passion for technology. Skilled in strategic planning and mentoring, I thrive in fast-paced environments, ensuring customer success and organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Director Customer First - Public Sector
Okta
San Francisco, CA
05.2024 - Current
- Led cross-functional post-sales roles, managing Customer Success, Renewals, Professional Services, TAMs and Support.
- Facilitates cross-unit collaboration to enhance customer impact.
- Drove new levels of excellence in teams through strategic planning in the global Customer First leadership group.
- Drove adoption, minimized churn, and promoted customer growth.
Director, Public Sector Customer Success
Okta
San Francisco, CA
11.2021 - 04.2024
- Set vision and led strategic planning for Public Sector Customer Success team, accelerating customer time to value.
- Spearhead high-performance efforts with clear, measurable impacts.
- Implemented metrics for successful execution of use cases.
- Facilitate team abilities to effectively introduce new products/solutions.
Regional Manager, Public Sector Customer Success
Okta
San Francisco, CA
11.2019 - 10.2021
- Created a high-performing Public Sector Customer Success unit with successful talent management.
- Maintained close surveillance of key accounts, fostering executive interactions.
- Partnered with various teams to boost adoption and drive product roadmap decisions.
Senior Customer Success Manager, Public Sector
Okta
San Francisco, CA
04.2017 - 10.2019
- Enabled value-add opportunities for customers through in-depth engagement and strategic alignment.
- Formulated growth and adoption strategies spanning from developers to C-level executives.
- Led value-driven discussions for team improvement.
Senior Customer Success Manager, Enterprise
Okta
San Francisco, CA
02.2016 - 03.2017
- Served as a strategic advisor to Okta's Premier Plus Enterprise Customers.
- Synchronized Okta capabilities with customers' business goals to enhance business value.
- Drove customer adoption and success by offering oversight.
Senior Solution Architect
Skillsoft Corporation
Nashua, NH
01.2014 - 02.2016
- Performed tasks across all stages of the customer lifecycle, including pre-sales and implementation.
- Executed solutions for program launches and guided customers during implementation on industry trends and best practices.
- Facilitates communication across various organizational levels.
Senior Customer Success Consultant
Skillsoft Corporation
Nashua, NH
03.2011 - 12.2013
- Provided guidance throughout the customer lifecycle to enhance program success and value.
- Provide consultation across various levels with focus on program design aligned to organizational objectives and business goals.
Education
Bachelor of Arts - Communications
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.1996
Skills
- Track Record of Developing Customer Success Teams
- Cross-Functional Collaboration
- Enhance Customer Value
- Team Development Expertise
- Adapts to Fast-Paced Environments
- Commitment to Innovation
Certification
- Okta Certified Professional
- Okta Certified Administrator
Affiliations
- Okta Founder's Award
- Okta CSM of the Year Award
- Okta Ball Bearing Award
- Skillsoft North American Learning Consulting & Technical Services Employee of the Year
Timeline
Sr. Director Customer First - Public Sector
Okta
05.2024 - Current
Director, Public Sector Customer Success
Okta
11.2021 - 04.2024
Regional Manager, Public Sector Customer Success
Okta
11.2019 - 10.2021
Senior Customer Success Manager, Public Sector
Okta
04.2017 - 10.2019
Senior Customer Success Manager, Enterprise
Okta
02.2016 - 03.2017
Senior Solution Architect
Skillsoft Corporation
01.2014 - 02.2016
Senior Customer Success Consultant
Skillsoft Corporation
03.2011 - 12.2013
Bachelor of Arts - Communications
Slippery Rock University of Pennsylvania
- Okta Certified Professional
- Okta Certified Administrator
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