CHRISTINE EIBS
West Des Moines
Summary
Results-driven professional in business execution and operations with extensive experience leading enterprise platform teams. Expertise in process improvement and risk management enhances operational efficiency and compliance across complex workflows. Strong communicator fostering collaboration among stakeholders to deliver timely, high-quality outcomes.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Senior Scrum Master
Wells Fargo
West Des Moines
06.2022 - Current
- Led day-to-day business execution and operations for two enterprise platform teams, ensuring accurate, compliant, and timely delivery of outcomes across complex workflows.
- Acted as Jira administrator and subject matter expert, maintaining workflow integrity, ticket accuracy, and full SDLC alignment across all supported teams.
- Exercised independent judgment to guide moderate-risk deliverables and proactively mitigate cyber and operational vulnerabilities in partnership with risk and controls teams.
- Collaborated with leaders and executive management to establish effective processes, ensuring alignment with performance metrics and policy expectations.
- Identified process improvement opportunities through root cause analysis of compliance and business metrics, resulting in enhanced operational efficiency.
- Modeled senior-level communication and proactive ownership to resolve complex partner issues and strengthen enterprise relationships.
- Mentored less experienced team members and operations staff, fostering skill development and team capability.
- Maintained comprehensive documentation, procedures, and job aids to support administration processes and enterprise applications.
- Supported monthly and quarterly release cycles, ensuring high-quality, secure, and compliant outcomes.
Scrum Master
Wells Fargo
West Des Moines
05.2018 - 06.2022
- Executed business operations and implementation activities for multiple development teams, enhancing predictability and consistency of project outcomes.
- Developed and maintained metrics dashboards to track performance, burndown, and operational results, facilitating data-driven decision-making.
- Facilitated cross-functional workshops and partner sessions to align goals, reduce friction, and drive process improvements.
- Maintained accurate business documentation and ensured adherence to enterprise standards and best practices.
- Cultivated a culture of transparency, accountability, and continuous improvement among teams and business partners.
Sr. Test Coordinator / Delivery Manager
Wells Fargo
West Des Moines
07.2016 - 05.2018
- Led enterprise methodology changes and process improvements, facilitating early adoption of Agile practices to streamline workflows.
- Coordinated business execution activities with 75-100 partners, enhancing operational readiness, mitigating risks, and resolving defects promptly.
- Developed strong relationships with business and technical partners, enabling support for large-scale system enhancements and successful operational transitions.
- Ensured compliance with SDLC, enterprise risk reporting standards, and regulatory requirements.
Senior Business Analyst
ARAG
Des Moines
03.2013 - 07.2016
- Led new product implementations, system integrations, and UI enhancements, delivering accurate and timely outcomes for business stakeholders.
- Coordinated UAT, regression, and end-to-end testing across cross-functional teams to ensure flawless system outcomes.
- Delivered customer service and subject matter expertise to plan participants, managers, and key stakeholders during implementation cycles, enhancing stakeholder satisfaction.
- Created and updated process documentation, procedures, and training materials to ensure operational continuity and knowledge transfer.
- Conducted training and onboarding for analysts and business partners, mentoring less experienced staff to strengthen team capabilities.
IT Business Analyst Lead / III
Principal Financial Group
Des Moines
01.2002 - 01.2013
- Served as subject matter expert on HR and compensation systems, enabling Human Resources teams through system administration, data stewardship, and process compliance.
- Oversaw HR systems and applications, ensuring accuracy and timeliness of outcomes aligned with regulatory and business requirements.
- Proactively identified and mitigated risk by strengthening internal controls and supporting regulatory compliance commitments.
- Facilitated collaboration between IT and QA teams to implement secure, compliant system enhancements across HR and compensation platforms.
- Developed and maintained test scripts, documentation, procedures, and job aids to support administration processes and enterprise applications.
- Mentored and provided work direction to new analysts, promoting best practices across the business analysis community.
Education
Bachelor of Arts - Business, Human Resources
University of Northern Iowa
Cedar Falls, IASkills
- Scrum framework expertise
- Agile coaching methodologies
- PI planning facilitation
- Sprint planning techniques
- Backlog refinement processes
- Agile metrics reporting
- Agile governance frameworks
- Agile compliance practices
- Risk assessment and mitigation
- Risk identification strategies
- Change management processes
- Process enhancement initiatives
- Root cause analysis techniques
- Software development lifecycle knowledge
- Deployment automation
- User acceptance testing protocols
- Regression testing techniques
- Integration testing methodologies
- Jira project management skills
- Confluence collaboration tools expertise
- Documentation standards and procedures
- Business strategy
- Stakeholder engagement and communication
- Cross-departmental collaboration skills
- Judgment and decision-making abilities
- Data integrity oversight
- Continuous improvement
- Enterprise risk management
Certification
- Certified Scrum Master (CSM), Scrum Alliance
- AI for Business Execution
Timeline
Senior Scrum Master
Wells Fargo
06.2022 - Current
Scrum Master
Wells Fargo
05.2018 - 06.2022
Sr. Test Coordinator / Delivery Manager
Wells Fargo
07.2016 - 05.2018
Senior Business Analyst
ARAG
03.2013 - 07.2016
IT Business Analyst Lead / III
Principal Financial Group
01.2002 - 01.2013
Bachelor of Arts - Business, Human Resources
University of Northern Iowa