Christine Haldiman
2911 E Dietzen Dr. Appleton,WI
Summary
Insurance claim professional with 17+ years of experience with a proven track record, excelling in subrogation analysis and negotiation. Recognized for optimizing operational efficiency and delivering exceptional recoveries. Strong customer service and clear communication skills enhance collaboration and drive results in high-stakes environments. Committed to continuous improvement and strategic program development.
Overview
19
19
years of professional experience
Work History
Auto Subrogation Adjuster
AFICS Enterprise Claims Services
Madison, WI
08.2021 - Current
- Played a key role in establishing the relief subrogation adjuster position by setting up essential tools and guidelines.
- Exceed expectations in the relief adjuster role by consistently delivering exceptional results.
- Identify gaps in adjuster handling to optimize operational efficiency.
- Evaluate subrogation opportunities to identify recoverable funds.
- Draft subrogation demands to at-fault parties to secure optimal recoveries.
- Negotiated settlements with responsible parties to maximize subrogation recoveries.
- Contributed to the development and ongoing success of the auto subrogation adjuster pipeline program.
QUALITY ASSURANCE SPECIALIST
American Family Insurance
06.2017 - 08.2021
- Analyzes audit outcomes using business, financial, and claim expertise to enhance program development.
- Performs audits on adjusters, identifying trends and analyzing results.
- Drafted detailed audit reports outlining divisional performance metrics against predefined benchmarks.
- Advised operational leadership on effective strategies for enhancing line of business processes.
- Developed comprehensive audits enabling divisional leadership to evaluate decision-making options effectively.
CLAIMS SPECIALIST INTERMEDIATE
Progressive Insurance
07.2011 - 06.2017
- Reviewed customer policies to process insurance claims efficiently.
- Conducted thorough reviews to ensure compliance in coverage, liability, and injury handling across Wisconsin, Illinois, and Indiana.
- Negotiated settlements with legal representatives for bodily injury and uninsured motorist claims.
- Conducted an analysis of reserve adjustments in response to claims severity.
- Represented Progressive Insurance in court during bodily injury claim trials.
- Engaged in mediation processes.
- Provided training and support to enhance capabilities of new associates.
CLAIMS GENERALIST INTERMEDIATE
Progressive Insurance
04.2009 - 07.2011
- Reviewed customer policies to process insurance claims efficiently.
- Conducted thorough reviews to ensure compliance in coverage, liability, and injury handling in Wisconsin.
- Negotiated settlements with unrepresented parties for bodily injury and uninsured motorist claims.
- Conducted thorough investigations of collision and property damage claims.
- Conducted an analysis of reserve adjustments in response to claims severity.
- Provided training and support to enhance capabilities of new staff.
CLAIMS GENERAL ASSOCIATE
Progressive Insurance
04.2008 - 04.2009
- Reviewed customer policies to process insurance claims efficiently.
- Conducted thorough reviews to ensure compliance in coverage, liability, and injury handling in Wisconsin.
- Evaluated physical damage and collaborated with body shops for repairable vehicles.
- Assessed vehicle damage to establish total loss and notify lienholder.
- Transitioned into an immersion role managing both injured and uninjured claims within the first year.
FINANCIAL ASSOCIATE
Thrivent Financial for Lutherans
05.2006 - 04.2008
- Guided members in future planning through retirement strategies, investment options, and insurance solutions.
- Secured series 6 and 63 security licenses.
- Secured WI Insurance license for resident intermediary individual accident, health, and life.
- Secured FIC certification.
Education
BA - Business Administration,Minor Psychology & History
RIPON COLLEGE
05.2006
Skills
- Skilled in Microsoft Word, PowerPoint, and Excel
- Skilled in insurance claims software including Teamthink
- Strong customer service skills
- Efficient task management
- Clear interpersonal communication
- Results-driven mindset
References
Available upon request
Affiliations
- Arthritis Foundation Family Day Committee Member, 1/2019–Present
- Head Softball Coach 10/12U, Appleton South Rockers, 12/2021-8/2024
- Walk to Cure Arthritis Team Leader, 5/2015-5/2024
- Volunteer Volleyball Coach, 9/2018
- Women Inspiring Change, Youth Honoree Speaker, 10/2015
Timeline
Auto Subrogation Adjuster
AFICS Enterprise Claims Services
08.2021 - Current
QUALITY ASSURANCE SPECIALIST
American Family Insurance
06.2017 - 08.2021
CLAIMS SPECIALIST INTERMEDIATE
Progressive Insurance
07.2011 - 06.2017
CLAIMS GENERALIST INTERMEDIATE
Progressive Insurance
04.2009 - 07.2011
CLAIMS GENERAL ASSOCIATE
Progressive Insurance
04.2008 - 04.2009
FINANCIAL ASSOCIATE
Thrivent Financial for Lutherans
05.2006 - 04.2008
BA - Business Administration,Minor Psychology & History
RIPON COLLEGE
Similar Profiles
Justin PylesJustin Pyles
Program/Vendor Manager at AFICS (American Family Insurance Claims Services)Program/Vendor Manager at AFICS (American Family Insurance Claims Services)
Krystal Pryor - PenningtonKrystal Pryor - Pennington
Catastrophe Claims Adjuster at American Family Insurance (AFICS)Catastrophe Claims Adjuster at American Family Insurance (AFICS)
Nicki WilsonNicki Wilson
Claim Adjuster II at AFICSClaim Adjuster II at AFICS
Vanessa MulykVanessa Mulyk
Behavioral Health Worker at MercyhealthBehavioral Health Worker at Mercyhealth
Brian BriskeBrian Briske
Light Service Technician at Fox Cities TowingLight Service Technician at Fox Cities Towing