Christine Epps

Performed telephonic triage for hematology/oncology patients for large outpatient infusion clinic. Selected contributions:

• Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
• Reduced negative outcomes for patients by swiftly assessing their conditions and directing them to appropriate care providers.
• Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
• Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
• Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
• Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
• Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.

Worked with Integrated Care with Population Health with a focus on care management for high risk patients to reduce risk, decrease hospital and Emergency Department Utilization (EDU), and improve outcomes. Selected contributions:

• Collaborate with Population Health interdisciplinary team (primary care providers, behavioral health specialist, and social worker) to make certain appropriate utilization of resources and quality of care for high risk patient population in hospital clinics.
• Identified barriers to success in the healthcare system, transpiration, financial, and psychological issues; strategized with Population Health resources to problem solve , coordinate services, and advocate for patients and families.
• Leveraged clinical data to conduct risk stratification to identify high risk populations; facilitated outreach via phone and face-to-face sessions.
• Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
• Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.

Charged with developing and implementing process and performance improvement initiatives to drive continuous improvement in patient care. Selected contributions:

• Partnered with interdisciplinary team comprised of unit director, physicians, staff, and other disciplines to optimize care.
• Developed and implemented performance improvement and quality initiatives in concert with department Director and Administrator.
• Championed professional development of front line staff through continuing education and promotion of specialty certifications; oversaw orientation process and training of new hires.
• Orchestrated global organizational improvement efforts, including EPIC implementation to improve standardization of record management.
• Served as facilitator for multiple evidence based unit projects by nurse resident cohorts for the VIziant Nurse Residency program; presented results to network leadership.

Oversight for communications, operational management, staffing, and performance to ensure optimal patient care and outcomes. Selected contributions:

• Provided leadership to nursing staff to deliver excellent care; assessed needs and determined daily staffing and patient assignments to ensure coverage.
• Monitored staff performance and implemented disciplinary processes under guidance of unit Director.
• Partnered with Director to foster a cohesive working environment, increased engagement, accountability, productivity, compliance with regulatory requirements, and improved care.
• Cultivated productive interdepartmental relationships and cooperation to meet operational and clinical goals.

• Managed care for five to seven patients; performed assessments, developed care plans, provided care, administered ordered medications, and monitored evaluated outcomes.
• Conducted thorough assessments to identify patient needs, strengths, and barriers to achieving optimal health outcomes.
• Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
• Completed oversight on non-licensed personnel during performance of delegated patient care tasks.