Christine Evans
Augusta,Georgia
Summary
Dynamic professional with extensive experience in customer-focused roles, achieving sales goals consistently and successfully managing complex auto claims. Demonstrated ability to assess customer needs and negotiate effective solutions, enhancing satisfaction and driving business growth. Proven track record in relationship management and claims resolution.
Overview
21
21
years of professional experience
Work History
Sales Lead Generation Specialist
Incept Corporation/ Verafast Inc.
Rocky River, Ohio
12.2025 - Current
- Analyzed market trends to uncover new sales opportunities and growth areas.
- Exceeded departmental productivity and accuracy targets consistently.
- Identified potential customers by researching target markets and conducting outreach.
- Generated sales leads through cold calling, emails, and appointment setting.
- Inputted prospect data into CRM systems to maintain accurate records.
- Collaborated with sales team for feedback on lead quality and vetting prospects.
- Ensured account executives focused on closing deals by qualifying leads effectively.
Licensed Auto Claims Adjuster
Liberty Mutual
Augusta, GA
07.2021 - 03.2023
- Successfully managed a high volume of auto claims, ensuring timely resolution and customer satisfaction.
- Conducted thorough investigations, assessed damages, and negotiated settlements within company guidelines.
- Utilized strong communication skills to explain complex insurance policies and procedures to claimants.
- Built strong relationships with customers, colleagues, and other stakeholders in the insurance industry.
Sales Associate
Jared Jewelers
Augusta, GA
02.2019 - 12.2020
- Consistently exceeded sales goals by 15% through effective product knowledge and relationship building.
- Received "Employee of the Quarter" for outstanding sales performance and customer service.
- Guided customers in selecting diamonds and gemstones, enhancing their purchasing experience.
- Delivered exceptional customer service, recognized for professionalism and meticulous attention to detail.
Retail Sales Associate
Bloomingdale's
Augusta, GA
06.2015 - 08.2017
- Achieved top sales performance among peers, consistently exceeding daily and monthly sales targets.
- Delivered personalized styling advice to customers, enhancing customer satisfaction and loyalty.
- Leveraged in-depth knowledge of current fashion trends and product offerings to assist customers in making informed purchasing decisions.
Sales/Customer Service & Sales Supervisor
Barnes & Noble
Augusta, GA
11.2011 - 01.2015
- Led a team of 5 sales associates, fostering a collaborative and results-oriented environment.
- Mentored and trained new team members, ensuring consistent delivery of exceptional customer service.
Travel Agent/Sales
AAA South Auto Club
Augusta, GA
01.2005 - 10.2011
- Provided expert advice on travel destinations, accommodations, and activities, guiding clients to make informed travel choices.
- Planned and booked customized travel itineraries for individuals and groups, enhancing client satisfaction and travel experience.
- Cultivated relationships with travel partners, securing exclusive deals and discounts that enhanced client offerings.
Education
Business Managment - Business
Southern New Hampshire University
New Hampshire01-2029
Skills
- Relationship Building
- Sales Strategy
- Needs Assessment
- Negotiation
- Risk Assessment
- Claims Management
- Customer Service
- Communication
- Time Management
- Problem Solving
- B2B sales
- Customer relationship management
- Team leadership
- Sales floor monitoring
- Claims processing
Timeline
Sales Lead Generation Specialist
Incept Corporation/ Verafast Inc.
12.2025 - Current
Licensed Auto Claims Adjuster
Liberty Mutual
07.2021 - 03.2023
Sales Associate
Jared Jewelers
02.2019 - 12.2020
Retail Sales Associate
Bloomingdale's
06.2015 - 08.2017
Sales/Customer Service & Sales Supervisor
Barnes & Noble
11.2011 - 01.2015
Travel Agent/Sales
AAA South Auto Club
01.2005 - 10.2011
Business Managment - Business
Southern New Hampshire University