Summary
Overview
Work History
Education
Skills
Community Service
Timeline
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CHRISTINE EZE

CHRISTINE EZE

Conyers,GA

Summary

Inventive Operations Specialist with comprehensive knowledge of technical and analytical techniques, methods, and principles. Outstanding expertise in diverse technical functions, including content management systems, report analytics, complex problem solving and software validation. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and content management techniques.

Overview

6
6
years of professional experience

Work History

Operations Manager

Enterprise Mobility
Atlanta, GA
12.2021 - Current
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Assist with projects and responsibilities to foster relationships with internal departments
  • Assist sales personnel with prospecting, acquiring, or retaining business
  • Develop understanding of quality assurance processes and requirements.
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Audited operations and processes to enhance brand and manage compliance.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.

Legal assistant internship

De La Cruz Law, LLC
Atlanta, GA
09.2021 - 11.2021
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
  • Validated all written documentation for accuracy and completion
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.

Internship

Gwinnett County Police Department
Lawrenceville, GA
08.2021 - 11.2021
  • Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
  • Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
  • Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
  • Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
  • Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.

Resident Assistant

Georgia Gwinnett College
Lawrenceville, GA
07.2018 - 12.2020
  • Assisted with day to day living of residents
  • Budgeted and launched over 20 engaging events focused on having intellectual and intentional conversations
  • Motivated relationship building with over 80 residents and reached 85% attendance to all hall events
  • Exercised communication via email and verbally with 5 resident directors and up to 200 students
  • Managed a $1000 event planning and programming budget for the entire year
  • Managed administrative tasks, including maintenance requests, room change process and incident reports
  • Established professional rapport with hall residents, building lasting relationships with people of various ages and from all cultures.

Education

Bachelor of Applied Science - Criminology With An IT Minor

Georgia Gwinnet College
Lawrenceville, GA
12.2021

Skills

  • Mac & PC Operating Systems
  • Eclipse
  • Microsoft Office: [Word, Excel, PowerPoint, Access, Outlook]
  • MySQL
  • Workforce Management
  • Customer Service
  • Staff Management
  • Technical Proficiency
  • Strong verbal and written communication
  • Mastered solving qualitative and quantitative problems
  • Attention to Detail
  • Moderate in Igbo language
  • Project Management
  • Sales Techniques
  • Problem-solving
  • Multitasking
  • Organizational
  • Graphics
  • Strategy and Strategic
  • Teamwork
  • Time Management
  • Written communication
  • Ability to analyze reports
  • Technical and non-technical writing
  • Experience in leadership
  • Budgeting
  • Analytical and Functional

Community Service

  • Salvation Army, 12/2023, assisted with food and toys packaging and distribution
  • Junior Achievement with Discovery High School, 03/2019, Helped facilitate and educate 6th and 8th graders on financial literacy
  • Hi-Hope with Georgia Gwinnett College, 02/2019, Created valentine's day theme arts and craft with the disabled

Timeline

Operations Manager

Enterprise Mobility
12.2021 - Current

Legal assistant internship

De La Cruz Law, LLC
09.2021 - 11.2021

Internship

Gwinnett County Police Department
08.2021 - 11.2021

Resident Assistant

Georgia Gwinnett College
07.2018 - 12.2020

Bachelor of Applied Science - Criminology With An IT Minor

Georgia Gwinnet College

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CHRISTINE EZE