Christine Flood
Summary
I'm well versed in many aspects of customer service; with a strong emphasis on good communication skills.
I always work well in a team environment and have strong administrative and organizational skills.
Overview
12
12
years of professional experience
Work History
Underwriting Assistant III
Merchants Insurance Group
Melville, NY
03.2021 - 07.2025
- Fully competent on all lines of Coverage within the Commercial Department.
- Provided customer service to approximately 25 agents in my territory and supported up to five Underwriters at a time.
- Assisted in the review of policy terms and conditions, in order to minimize the need for revisions or cancellations.
- Ensured that all interactions with clients were were handled in a timely and satisfactory manner.
- Assisted Underwriters with research and documentation, helping them to make informed decisions on coverage limits and pricing, as well as assessing risk.
- Facilitated efficient policy renewals by reviewing accounts prior to expiration dates, and noting any appropriate adjustments based on changes in risk exposure.
- Responded to agent requests via telephone and email and effectively answered questions and inquiries.
- Aided in training new Underwriting Assistants, including checking their work to make sure it was correct before releasing it to our agents.
Underwriting Assistant II
Merchants Insurance Group
Hauppauge, NY
03.2017 - 03.2021
- Trained on all levels of coverages.
- Assisted entire office of approximately eight Underwriters and six other assistants.
- Fully trained two replacements for my prior position while completing my own training.
Underwriting Assistant I
Merchants Insurance Group
Hauppauge, NY
03.2013 - 03.2017
- Responsible for attending the front desk; including answering the main phone line and routing all calls as well as greeting visitors.
- Handled all incoming and outgoing mail as well as packages; routed any invoices to our Home Office in a timely manner.
- Kept inventory for and ordered all supplies for the office.
- Routed all incoming mail, requests and new policy documents via our paperless system.
- Processed endorsements and quotes to assist all of our staff.
Education
Bachelor of Arts - Psychology With Minor in Philosophy
Stony Brook University
Stony Brook, NY06-2002
Combination Welding Certification - Welding
Apex Technical School
New York, NYTimeline
Underwriting Assistant III
Merchants Insurance Group
03.2021 - 07.2025
Underwriting Assistant II
Merchants Insurance Group
03.2017 - 03.2021
Underwriting Assistant I
Merchants Insurance Group
03.2013 - 03.2017
Bachelor of Arts - Psychology With Minor in Philosophy
Stony Brook University
Combination Welding Certification - Welding
Apex Technical School