Christine Flood
Summary
I'm well versed in many aspects of customer service; with a strong emphasis on good communication skills.
I always work well in a team environment and have strong administrative and organizational skills.
Overview
12
12
years of professional experience
Work History
Underwriting Assistant III
Merchants Insurance Group
03.2021 - 07.2025
- Fully competent on all lines of Coverage within the Commercial Department.
- Provided customer service to approximately 25 agents in my territory and supported up to five Underwriters at a time.
- Assisted in the review of policy terms and conditions, in order to minimize the need for revisions or cancellations.
- Ensured that all interactions with clients were were handled in a timely and satisfactory manner.
- Assisted Underwriters with research and documentation, helping them to make informed decisions on coverage limits and pricing, as well as assessing risk.
- Facilitated efficient policy renewals by reviewing accounts prior to expiration dates, and noting any appropriate adjustments based on changes in risk exposure.
- Responded to agent requests via telephone and email and effectively answered questions and inquiries.
- Aided in training new Underwriting Assistants, including checking their work to make sure it was correct before releasing it to our agents.
Underwriting Assistant II
Merchants Insurance Group
03.2017 - 03.2021
- Trained on all levels of coverages.
- Assisted entire office of approximately eight Underwriters and six other assistants.
- Fully trained two replacements for my prior position while completing my own training.
Underwriting Assistant I
Merchants Insurance Group
03.2013 - 03.2017
- Responsible for attending the front desk; including answering the main phone line and routing all calls as well as greeting visitors.
- Handled all incoming and outgoing mail as well as packages; routed any invoices to our Home Office in a timely manner.
- Kept inventory for and ordered all supplies for the office.
- Routed all incoming mail, requests and new policy documents via our paperless system.
- Processed endorsements and quotes to assist all of our staff.
Education
Bachelor of Arts - Psychology With Minor in Philosophy
Stony Brook University
Stony Brook, NY06-2002
Combination Welding Certification - Welding
Apex Technical School
New York, NYTimeline
Underwriting Assistant III
Merchants Insurance Group
03.2021 - 07.2025
Underwriting Assistant II
Merchants Insurance Group
03.2017 - 03.2021
Underwriting Assistant I
Merchants Insurance Group
03.2013 - 03.2017
Bachelor of Arts - Psychology With Minor in Philosophy
Stony Brook University
Combination Welding Certification - Welding
Apex Technical School
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