Summary
Overview
Work History
Education
Skills
Computer system/program knowledge
Timeline
Generic

Lisa Norwood

Sabattus,Maine

Summary

Summary Skilled Underwriting Assistant specializing Automobile policies, offering more than 13 years of experience to growing organizations. Highly adept in moderate to complex policies.

Overview

27
27
years of professional experience

Work History

Underwriting Assistant III

Liberty Mutual Insurance
11.2012 - Current
  • Set up new business Auto Prospects and Renewal business
  • Review & interpret materials provided to set up quotes
  • Provide guidance to underwriting to insure the information provided is correct
  • Ensured compliance with all state regulatory requirements through diligent record-keeping and reporting.
  • Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
  • Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
  • Aided in training new Underwriting Assistants, sharing knowledge of company procedures and systems to ensure their successful integration into the team environment.
  • Created Standard Operating Procedures and maintained updates as needed.
  • Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.

Insurance Assistant/Intake Associate

Liberty Mutual Insurance
09.2008 - 11.2012
  • Review incoming new business prospects from account executives and underwriting to insure that all the necessary information has been provided in order for underwriting to quote.
  • Enter information from these submissions into the appropriate systems for review.
  • Research and process violations notices received from state bureaus for workers comp and auto policies based on state regulations.
  • Process auto reporting within the CM Auto system and generate auto identification cards when needed.
  • Provide training to new department employees within the bureau and clearance departments.

Marketing Coordinator

The Maine Mall
11.2005 - 04.2008
  • Worked closely with the Marketing Mgr to obtain sponsorships & advertising income for the property & also insure that all marketing initiatives were being met.
  • Produced monthly newsletters for the public and mall tenants.
  • Worked with tenants to promote in store events & sales through website, email blasts & newsletter.
  • Event coordination & logistics for all mall/corporate events which included obtaining sponsors, vendors & entertainment along with the creation of the license agreements for participants.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Worked with the Specialty Leasing dept to insure tenants were maintaining the standards set by General Growth Properties.
  • Was a member of the Natick Collections Crunch Crew, Customer Service and Rockin' Shoppin' task forces.
  • Supervised customer service staff.

Customer Service Supervisor

The Maine Mall
02.2002 - 04.2008
  • Hired as a Customer Service Lead and promoted to Customer Service Manager after 4 months of employment.
  • Developed, implemented, trained & had managerial over site of our 4.5 million dollar gift certificate/gift card program.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Scheduling of customer service staff to stay within the set budget for the department.
  • Maintaining a relationship with the merchants, staff and customers to insure their experience at the mall is pleasant.
  • Respond to customer complaints in timely manner.
  • Trained as back up to the Marketing Administrator to reconcile daily paperwork and cash deposits.

Human Resource Coordinator/Accounts Payable/Payroll Administrator

WMTW Broadcast Group, LLC
12.1999 - 11.2001
  • Set up all new hire employee packages and entered all employee information into the company data base and Ceridian payroll system.
  • Receive, code and enter all incoming invoices for both Radio and TV divisions for payment.
  • Process weekly check runs for unpaid invoices and employee expense reports.
  • Bi-weekly entry of payroll for both divisions which included about 150 employees.
  • Account reconciliation and cash deposits.

Assistant Store Manager

Koret of California
03.1999 - 09.1999
  • Supervised and trained all store employees on proper merchandising, sales techniques and cash register operations.
  • Developed a cash audit system to insure that all store funds were accounted for
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Customer Service Manager, HR Assistant and Events Coordinator

Garden Ridge
07.1998 - 03.1999
  • Responsibilities included opening and closing the store, overseeing daily cash office operations and insuring all cash deposits were correct and the safe balanced at the end of every shift.
  • Researched any cash discrepancies.
  • Supervised all front end operations to guarantee prompt and friendly service was being given to every customer.
  • As the HR Asst
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Responsible for hiring and training all employees for this new store.
  • Conducted new hire orientations and training classes.
  • Trained as a back up to our payroll clerk on the ADP payroll system.
  • Held monthly events for staff members to keep up the morale.
  • Organized weekly events for customers.

Assistant Sales Manager

Macy's (Southlake)
05.1997 - 07.1998
  • Hired as a part time associate and was invited to join the Executive Training Program during the first month of my employment
  • This program consists of quarterly assignments involving all aspects of the store operations such as merchandising, customer service, employee supervision, shipping & receiving and inventory control
  • Performed daily cash register reconciliation.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Completed store opening and closing procedures by counting drawers and managing security.

Education

College -

Hesser College
Manchester, NH

H.S. -

Edward Little High School
Auburn, ME
06.1990

Skills

  • Technical quoting
  • Research abilities
  • Data Interpretation
  • Strong Problem Solver

Computer system/program knowledge

  • Microsoft Environments
  • Liberator
  • CCO
  • CM Clearance
  • PIC
  • Property Workstation
  • Producer Management
  • NMWB
  • NUALP
  • Midway
  • Compass
  • Compass Fleet Utility/Penton
  • Word Perfect
  • Quattro Pro
  • Real World Accounting Software
  • Ceridian Payroll Software

Timeline

Underwriting Assistant III

Liberty Mutual Insurance
11.2012 - Current

Insurance Assistant/Intake Associate

Liberty Mutual Insurance
09.2008 - 11.2012

Marketing Coordinator

The Maine Mall
11.2005 - 04.2008

Customer Service Supervisor

The Maine Mall
02.2002 - 04.2008

Human Resource Coordinator/Accounts Payable/Payroll Administrator

WMTW Broadcast Group, LLC
12.1999 - 11.2001

Assistant Store Manager

Koret of California
03.1999 - 09.1999

Customer Service Manager, HR Assistant and Events Coordinator

Garden Ridge
07.1998 - 03.1999

Assistant Sales Manager

Macy's (Southlake)
05.1997 - 07.1998

College -

Hesser College

H.S. -

Edward Little High School

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Lisa Norwood