Austen Foster
Columbus,Ohio
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
8
8
years of professional experience
Work History
Customer Service Lead
State Auto Insurance Companies / Liberty Mutual Insurance
05.2022 - 11.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Streamlined support processes by creating user-friendly documentation and resources for customers.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
State Auto Insurance Companies / Liberty Mutual Insurance
09.2019 - 05.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Material Handler / Materials Section Lead
Communications Test Design, Inc (CTDI)
09.2018 - 09.2019
- Inbound Receiving, Shipping, Pick and Packing, Quality Control, Inventory Management.
Sales and Customer Service Representative
Sutherland Lumber Company
03.2016 - 09.2018
- Inbound Receiving, Retail Sales, Customer Service, Inventory Management
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Culinary Arts Program -
South-Western Career Academy
Grove City, Ohio01.2017
Franklin Heights High School
Columbus, Ohio01.2015
Skills
- Customer Relations
- Payment Processing
- Following scripts
- Live chat support
- Microsoft Office
- Administrative Support
- Complaint Handling
- Customer Retention Strategies
- Computer Proficiency
- De-Escalation Techniques
Timeline
Customer Service Lead
State Auto Insurance Companies / Liberty Mutual Insurance
05.2022 - 11.2023
Customer Service Representative
State Auto Insurance Companies / Liberty Mutual Insurance
09.2019 - 05.2022
Material Handler / Materials Section Lead
Communications Test Design, Inc (CTDI)
09.2018 - 09.2019
Sales and Customer Service Representative
Sutherland Lumber Company
03.2016 - 09.2018
Culinary Arts Program -
South-Western Career Academy
Franklin Heights High School
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