Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
8
8
years of professional experience
Work History
Customer Service Lead
State Auto Insurance Companies / Liberty Mutual Insurance
2022.05 - 2023.11
Followed up with customers about resolved issues to maintain high standards of customer service.
Streamlined support processes by creating user-friendly documentation and resources for customers.
Organized and detail-oriented with a strong work ethic.
Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
State Auto Insurance Companies / Liberty Mutual Insurance
2019.09 - 2022.05
Answered customer telephone calls promptly to avoid on-hold wait times.
Collaborated with team members to develop best practices for consistent customer service delivery.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Material Handler / Materials Section Lead
Communications Test Design, Inc (CTDI)
2018.09 - 2019.09
Inbound Receiving, Shipping, Pick and Packing, Quality Control, Inventory Management.