SHANNON CAEL FOX
North Pole
Summary
Dynamic food service professional with a proven track record at Army & Air Force Exchange Services, excelling in customer service and team collaboration. Adept at conflict resolution and quality assurance, I effectively trained new employees and maintained high standards of food safety, ensuring a positive dining experience for all guests.
Overview
4
4
years of professional experience
Work History
Food Service Worker/Team Member/Cashier
Army & Air Force Exchange Services
Fort Wainwright
08.2022 - 06.2025
- Provide superior customer service for military and civilian personnel
- Influence leadership behaviors and development
- Handle all customer relation issues graciously following company policy
- Cross-trained and worked in other areas of the Exchange (Retail & Food Service)
- Open & Close store
- Take inventory, stock shelves, supply replenishment
- Operate cash register: accept and process payments cash or card, balance cash drawer
- Trained two new employees to use Sicom System Software (Point of Sale)
- Prepare and package food and drink products
- Perform daily safety, cleaning, and sanitizing duties
- Follow all Health code requirements
Team Member
Chipotle Mexican Grill
Colorado Springs
05.2021 - 07.2021
- Customer Service
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients
- Verify orders and bagged items for easy transport
- Prepped food items for later use to save staff time during busy hours
- Complete side tasks, including restocking and cleaning
- Effectively worked with teammates and openly invited coaching from management
- Able to work in high-stress shifts based on rushes in the restaurant with focus and positivity
- Supported great dining and meal experience for guests
- Kept kitchen, counter, and dining areas cleaned and sanitized
- Followed all company safety standards, including food quality and sanitation procedures
Education
HS Diploma -
Widefield High School
Colorado Springs, CO05.2021
Skills
- Customer service
- Team collaboration
- Verbal and written communication
- Conflict resolution
- Flexibility and adaptability
- Microsoft Office proficiency
- Quality assurance
- Problem solving
Awards
Volunteer Service Award 2019, Customer Service Award 2022, Team Member Service Award 2024
Volunteer Experience
Care & Share Food Bank for Southern Colorado
Accomplishments
Volunteer Service Award 2019
Customer Service Award 2022
Team Member Service Award 2024
Affiliations
- Care & Share Food Bank for Southern Colorado
Languages
English
Professional
References
References available upon request.
Timeline
Food Service Worker/Team Member/Cashier
Army & Air Force Exchange Services
08.2022 - 06.2025
Team Member
Chipotle Mexican Grill
05.2021 - 07.2021
HS Diploma -
Widefield High School
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