Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Passionate about health, regenerative farming and supporting local businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Toyota of Easley
Easley, SC
07.2015 - 06.2024
Participated in ongoing service training programs to enhance technical skills and customer service best practices
Handled telephone inquiries to schedule appointments and update customers on in-progress work
Managed time by prioritizing workload and juggling multiple tasks simultaneously
Helped customers choose optimal services based on preferences, needs and budget limitations
Sales Consultant
Bracken Roofing and Gutter
Easley, SC
06.2019 - 05.2020
Provided customers with clear understanding of charges, billing and price changes
Kept records of sales-related activities and transactions in company database
Addressed customer complaints and questions to increase satisfaction
Server
Cracker Barrel Old Country Store Inc
Piedmont, SC
01.2012 - 07.2015
Assisted in training new servers.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Followed health safety guidelines when preparing and serving food products.
Ensured that each guest was served courteously, quickly, and efficiently.
Provided excellent customer service to ensure satisfaction.
Education
Certificate of Completion : Life Coach
Mindvalley ‐ Online -
Greenville Technical College
Skills
Excellent verbal and written communication
Strong leadership
Schedule Management
Customer Service
Languages
English, Fluent
Affiliations
Avid home baker and cook
I love tending to our vegetable garden in my spare time
Researching and studying many aspects of personal growth and applying to my own life.
Riding, training and caretaking of horses for 22 years
Accomplishments
Awarded the ProASM award with South East Toyota 3 times; Recognition as a top Assistant Service Manager for outstanding performance. Awarded to the top 125 ASMs in the district (Over 1900 ASMs in the district)
Best Cook Award; bestowed upon me by my boys
Certification
Certified Life Coach
References
References available upon request.
Timeline
Sales Consultant
Bracken Roofing and Gutter
06.2019 - 05.2020
Assistant Service Manager
Toyota of Easley
07.2015 - 06.2024
Server
Cracker Barrel Old Country Store Inc
01.2012 - 07.2015
Certificate of Completion : Life Coach
Mindvalley ‐ Online -