Christine Funk
Charlotte,NC
Summary
Accomplished Crew Trainer with over 20 years of experience in customer service specializing in motivating teams to exceed customer expectations in high-pressure environments. Proven ability to enhance quality and safety standards while demonstrating exceptional multitasking, organizational, and time management skills. Recognized for a strong work ethic, meticulous attention to detail, and the capability to operate independently or collaboratively towards shared goals.
Overview
20
20
years of professional experience
Work History
Guest Service Advocate
Target
Charlotte, NC
09.2019 - Current
- Provide excellent customer service to guests by greeting promptly, building rapport, and ensuring a positive experience.
- Collaborate with other departments to ensure seamless guest service.
- Assist guests with their needs, and resolving any issues.
- Ensure customer satisfaction through proactive communication and problem-solving.
- Respond to customer inquiries promptly and professionally, via phone or in person.
- Address customer issues by finding suitable resolutions within the store or alternate locations.
- Maintain knowledge of current sales promotions, events, and policies regarding payment methods.
- Handle customer complaints and escalations with empathy and professionalism.
- Excellent in both individual and team settings.
- Proven capability to effectively handle numerous responsibilities simultaneously under demanding conditions.
Food and Beverage Associate
Target
Charlotte, NC
08.2017 - 09.2019
- Assisted with pricing by providing information about ingredient costs and correct portioning.
- Priced and ordered food products, and food service supplies.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Performed opening and closing duties, including cleaning and preparing the areas for the next day.
- Participated in regular staff meetings to discuss operational improvements and customer service strategies.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored food temperatures to ensure safety and quality standards were met.
- Conducted routine checks to ensure the freshness and proper storage of ingredients.
- Maintained solid product knowledge.
Lead Cashier
Compass Group Inc.
Charlotte, NC
08.2013 - 02.2018
- Ensured accurate handling of cash and POS registers.
- Mentored team members in various roles.
- Enhanced strategies to prevent losses.
- Implemented daily schedules to optimize cashier break times.
- Addressed performance concerns to leadership for remedial actions.
- Operated independently and efficiently.
- Placed bi-weekly orders of products needed for the front-end location, i.e., snacks, coffee, and soda.
- Enhanced product display layout.
- Filled in for absent cashiers to ensure smooth operations.
- Coordinated daily cleaning schedules.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Built and maintained productive relationships within this Wells Fargo location.
Baker and Crew Trainer
Cafe Carolina and Bakery
Charlotte, NC
05.2006 - 02.2012
- Processed dough to create a variety of baked goods, including breads, desserts, and cookies.
- Checked freshness and temperature of food products to maintain sanitary conditions.
- Overlooked baking operations, making adjustments to time/temperature settings when required.
- Prepared and mixed ingredients aligned with company recipes.
- Optimized display arrangements to enhance customer experience.
- Monitored daily inventory levels to guarantee consistent product availability.
- Conducted thorough training sessions covering a range of positions: bakery operations, food preparation processes, cash handling techniques and cleaning responsibilities.
- Managed food preparation, production, and presentation following quality standards.
- Supervised cooking completion times to maximize oven efficiency.
- Welcomed incoming customers with a smile and ensured top-quality customer service.
- Made orders every day, week, and month for necessary food and non-food supplies in the baking department.
Education
Associate of Science - Office Administration
Central Piedmont Community College
Charlotte, NC05-2013
Skills
- Customer Relations
- Inventory Oversight
- Effective Time Management
- Product Knowledge
- Detail-Oriented Approach
- Cash Management
- Experience in Customer Relations
- Policy Compliance Oversight
- Effective Delegation and Supervision
- Team Management
- Theft Prevention
- Staff Scheduling Coordination
- Staff Training and Coaching
- Proficient in Baking Skills
- Food Safety Compliance
References
References available upon request.
Timeline
Guest Service Advocate
Target
09.2019 - Current
Food and Beverage Associate
Target
08.2017 - 09.2019
Lead Cashier
Compass Group Inc.
08.2013 - 02.2018
Baker and Crew Trainer
Cafe Carolina and Bakery
05.2006 - 02.2012
Associate of Science - Office Administration
Central Piedmont Community College