Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Gastineau

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Customer Resource Counselor

SRP
03.2009 - Current
  • Provided crisis intervention services when necessary, de-escalating situations and connecting customers with appropriate resources.
  • Working Threat/Welfare Check reports which include calling customers to determine if they need assistance from outside resources and de-escalating situations.
  • Attending quarterly meetings with management and field metering groups.
  • Attending Mesa agency to give overview of our resource counseling department and energy saving tips for customers.
  • Helping to automate portions of our Medical Preparedness Program.
  • Trained new team members on our programs.
  • Volunteered at many agencies and food banks.
  • Multi-tasking different projects on a daily basis.

Customer Service Lead

SRP
01.2012 - 01.2014
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Construction Representative

SRP
03.2010 - 01.2012
  • Maintained accurate documentation of all project-related activities for seamless information transfer and record-keeping purposes.
  • Worked with residential customers and builders needing permits and city clearance for various reasons.

Customer Service Representative

SRP
03.2009 - 03.2010
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Updated account information to maintain customer records.
  • Developed strong service knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

City Of Mesa
05.2006 - 03.2009
  • Handled customer inquiries and suggestions courteously and professionally.

Warehouse Specialist

INFOX
09.1993 - 05.2006
  • Supervised up to 10 employees in distribution warehouse.
  • Scheduled, organized, and coordinated customer orders for timely arrival.
  • Handled monthly billing and filing for bulk shipments.
  • worked with various shipping companies to facilitate proper transportation of material and best pricing.

Education

Bachelor's in Business - Business

Western International University
Tempe, AZ
05.2017

Customer Service Certificate - Customer Service

Rio Solado Community College
Queen Creek, AZ
03.2009

Skills

  • Policy understanding
  • Client Advocacy
  • Intervention Planning
  • Training delivery
  • Resource Identification
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational Skills
  • Team Collaboration
  • Reliability

Timeline

Customer Service Lead

SRP
01.2012 - 01.2014

Construction Representative

SRP
03.2010 - 01.2012

Customer Resource Counselor

SRP
03.2009 - Current

Customer Service Representative

SRP
03.2009 - 03.2010

Customer Service Representative

City Of Mesa
05.2006 - 03.2009

Warehouse Specialist

INFOX
09.1993 - 05.2006

Bachelor's in Business - Business

Western International University

Customer Service Certificate - Customer Service

Rio Solado Community College

Similar Profiles

CREATE PROFILE
Christine Gastineau