Christine Gunter
Great work from home customer service specialist with a 6 year experience in phone, chat, and email support. Skilled in explaining pharmacy, insurance, and policy information clearly, handling escalations, and resolving complaints with professionalism. Strong focus on customer satisfaction, loyalty, and smooth call center operations.
Work History
Customer Service Representative
5 Years 6 MonthsProvided support via phone, chat, and email in a call center environment.
- Resolved patient inquiries with accurate pharmacy and benefit information
- Explained prescription, insurance, and store policies clearly to customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma
Skills
Certification
- Sales Manager Certificate
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
Seventy First High School
Licensed Notary Public & Secretary Of State
I verify the identity of a client before they sign a document, witness signatures on legal documents, administer oaths and affirmations, perform notarial acts for documents such as affidavits and power of attorney and in north carolina a person must meet the state requirements and receive a notary commission. And i help with state secretarial tasks.