Christine Habel
Germantown Hills,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Insurance Underwriter
One 80 Interim/ Pearl Insurance
09.2017 - Current
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Pearl Insurance
08.2015 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
Education
Associate of Arts - Business Administration And Management
Midstate College
Peoria, IL01.1990
Skills
- Production Goals
- Debt Ratios
- Service Delivery
- Customer Interaction
- Insurance Knowledge
- Customer Care
- Commercial Insurance
- Training Junior Team Members
- Employee Evaluation
- Manage Risk
Timeline
Insurance Underwriter
One 80 Interim/ Pearl Insurance
09.2017 - Current
Customer Service Representative
Pearl Insurance
08.2015 - 09.2017
Associate of Arts - Business Administration And Management
Midstate College
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