Christine Harbecke
Wonder Lake,USA
Summary
Patient access representative seeking leadership position in patient access. A positive work history with 20 years’ experience in customer service, management, and training. Strengths include analytical thinking, direct communication, listening skills, and approachability. Authorized to work in the US for any employer.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
24
24
years of professional experience
Work History
Sales associate
Kohl's McHenry
McHenry, IL
10.2019 - 10.2022
- Was trained to efficiently work in every department independently and train new hires for multiple departments.
- Stayed up-to-date on store promotions payment policies and security practices while helping customers sign up for loyalty programs and credit cards and promote the store surveys.
Patient Access Representative
Savista/Nthrive
08.2020 - 08.2022
- Patient access representative well-versed in performing diverse administrative functions for patient care with problem-solving abilities.
- Utilized knowledge with the EPIC systems to better help patients and departments. Have also been trained in multiple departments to be able to fill in at any moment. My primary outpatient areas of experience are Diagnostics, Women’s Center, Outpatient Lab, Same Day Surgery, Ambulatory Treatment desk, McHenry Emergency Department, McHenry Cancer Center, and have filled in at Woodstock Emergency Department. I have also worked at the Crystal Lake Medical Arts location.
- Answered Telephone enquiries, and transferred to appropriate personnel.
- Scheduled appts, both in Epic and Mosaiq Programs.
- I continue to learn new locations and software so that I can continue to grow, here at Northwestern.
Special Education Paraprofessional
McHenry school district 15
McHenry, IL
08.2019 - 01.2021
- Had a rewarding experience working with special education students of various ages.
- While also utilizing my substitute teaching license to fill in when teachers were out.
Paraprofessional Educator
DeKalb School District 428
DeKalb, IL
10.2014 - 06.2019
- An amazing opportunity working with special education students from kindergarten all the way through middle school.
- I was part of a social justice committee that taught me how to get out of my comfort zone so that I can learn to support LGBTQ students, students with disabilities, students who have experienced trauma, and immigrant students. I value every moment I had with this district.
Child Care Assistant
Imagination Child Care
Malta, IL
01.2006 - 10.2014
- Provided a safe environment for 20 children, ages 3 months to 11 years
- Daily lesson planning for preschool program and before/after school aged children
Student Worker, Criminal Justice Department
Kishwaukee College
Malta, IL
02.2012 - 05.2012
- Coordinated the annual Stateville Prison trip for criminal justice college students
- Served as a volunteer for testing and simulation for the Illinois State Police Academy
Catering Assistant
Headons and sons
Creston, IL
09.2008 - 01.2011
- Provided a wide range of services including event consultation, menu options, food preparation, clean up, and customer service.
Trainer/Team Member
Meijer
Saint Charles, IL
01.2000 - 11.2000
- Was the on-location trainer at Saint Charles Meijer prior to opening and became the trainer for Bolingbrook and Aurora locations prior to opening as well.
- Once the stores were open and running, I was a front-end team member and would also travel to do alcohol and tobacco stings at the other locations.
Assistant Manager/Cashier
7-Eleven
Saint Charles, IL
01.1999 - 01.2000
- Became the assistant manager while working at 7-Eleven.
Education
Associate of Applied Science - Criminal Justice Forensic Technology
Kishwaukee College
Malta, IL05-2014
DeKalb County Sheriffs Citizens Academy Graduate - undefined
DeKalb, IL03-2012
Skills
- Epic
- Insurance Verification
- Medical Records
- Medical Office Experience
- Hospital Experience
- Medical Billing
- Clerical Experience
- EMR Systems
- Teamwork and collaboration
- Problem-solving skills
Additional Information
- Community: DeKalb County Sheriff's Auxiliary Member
- Trained in the use of handcuffs, Taser use, lockout tools, CareTrak and radio communication
- On the job experience with traffic control and crowd control for large venues and accident scenes
- Familiarity with the procedures and functions of communications, corrections and patrol officers
- Member from May 2011 to June 2019 and continued to volunteer with them when able until September 2022
Timeline
Patient Access Representative
Savista/Nthrive
08.2020 - 08.2022
Sales associate
Kohl's McHenry
10.2019 - 10.2022
Special Education Paraprofessional
McHenry school district 15
08.2019 - 01.2021
Paraprofessional Educator
DeKalb School District 428
10.2014 - 06.2019
Student Worker, Criminal Justice Department
Kishwaukee College
02.2012 - 05.2012
Catering Assistant
Headons and sons
09.2008 - 01.2011
Child Care Assistant
Imagination Child Care
01.2006 - 10.2014
Trainer/Team Member
Meijer
01.2000 - 11.2000
Assistant Manager/Cashier
7-Eleven
01.1999 - 01.2000
DeKalb County Sheriffs Citizens Academy Graduate - undefined
Associate of Applied Science - Criminal Justice Forensic Technology
Kishwaukee College