Christine Hartman
Plant City
Summary
Dynamic Service Advisor with a strong work ethic and excellent communication skills, honed at Regal Automotive. Expert in vehicle assessment and service recommendations, consistently achieving high customer satisfaction. Proven ability to manage multiple priorities while fostering long-term client relationships and enhancing service efficiency. Committed to delivering quality results in a fast-paced environment.
Received several awards throughout the years for my customer service experience.
Overview
19
19
years of professional experience
Work History
Service Advisor
Regal Automotive
05.2015 - Current
- Assisted customers in identifying vehicle issues and recommended appropriate service solutions.
- Coordinated service appointments and maintained accurate customer records in management system.
- Provided product knowledge to customers, enhancing their understanding of services offered.
- Communicated effectively with technicians to ensure timely completion of service requests.
Service Advisor
Lakeland Dodge, Chrysler, Jeep
03.2007 - 04.2015
- Developed familiarity with automotive terminology and repair processes to support customer inquiries.
- Managed customer follow-ups to ensure satisfaction and encourage repeat business.
- Collaborated with team members to maintain a clean and organized service area.
- Supported administrative tasks, including processing payments and managing inventory levels.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Education
Business
Plant City High School
Plant City, FL05.1981
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Staff education and training
- Performance goals
- Workflow management
- Repairs scheduling
- Client rapport
- Customer relationship management
- Quality control
- Records management
- Data entry
- Cost estimation
- Quality inspection
- Clerical support
- Tech-Savvy
- Account management
- Customer consulting
- Reporting and documentation
- Relationship building
- MS office
- Office equipment proficiency
- Issue and complaint resolution
- Sales closing
- Calm under pressure
- Multi-line phone talent
Timeline
Service Advisor
Regal Automotive
05.2015 - Current
Service Advisor
Lakeland Dodge, Chrysler, Jeep
03.2007 - 04.2015
Business
Plant City High School
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