Christine Hobson
Corona,CA
Work Preference
Summary
Dynamic Assistant Manager at Yankee Candle with a proven track record in enhancing customer experience and driving sales. Skilled in team leadership and staff training, I successfully implemented programs that improved service quality and inventory management, resulting in increased customer satisfaction and operational efficiency. Passionate about fostering team motivation and achieving retail excellence.
Overview
3
3
years of professional experience
Work History
Office Assistant
San Bernardino County Behavioral Health
02.2025 - 11.2025
Retail Sales Associate
Bath and Body Works
09.2022 - 01.2023
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store organization and ensured visual merchandising standards were met.
- Processed transactions efficiently using Point of Sale (POS) systems.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Participated in promotional events to increase brand awareness and drive foot traffic.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Supported store management in planning and executing seasonal promotions and sales events.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Implemented feedback from customer surveys to enhance shopping experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
No Degree - Psychology
Riverside Community College
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Retail operations
- Team building
- Customer rapport
Timeline
Office Assistant
San Bernardino County Behavioral Health
02.2025 - 11.2025
Retail Sales Associate
Bath and Body Works
09.2022 - 01.2023
No Degree - Psychology
Riverside Community College