Christine Hoyos
Rancho Cordova,CA
Summary
Organized Senior Service Field Technician with a knack for resolving problems through effective analysis, evaluation and diagnoses. Excellent knowledge of operating standards, practices and procedures. Accurate, disciplined and maintain a safe working environment and vehicle at all times.
Overview
20
20
years of professional experience
Work History
Senior Field Service Technician
Toshiba Global Commerce Solutions
Sacramento, California
09.2018 - Current
- Provided technical support for point-of-sale systems and hardware installations.
- Conducted on-site repairs and maintenance for customer equipment and software.
- Collaborated with cross-functional teams to resolve complex service issues.
- Trained junior technicians on troubleshooting techniques and equipment handling.
- Ensured compliance with safety standards during equipment installations and repairs.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
- Performed annual and preventive system service maintenance.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
Systems Support Technician
IBM
Sacramento, CA
09.2017 - 09.2019
- Provided technical support for hardware and software issues across multiple teams.
- Diagnosed system failures and implemented effective solutions promptly.
- Assisted users with troubleshooting network connectivity and performance issues.
Computer Systems Support Technician
Walgreens Corp
06.2006 - 09.2017
- Provide field and phone support for the Pharmacist, pharmacy staff and store personnel at over 130 locations
- Contacting stores from phone and email for any support needed within their location
- Worked in conjunction w/ Help Center, Tier2 and Tech Support
- Support fellow team members in the field and over the phone
- Software installation and maintenance of MS systems
- Installations and maintenance of security systems
- Assisted in the installation and configuration of new systems and software applications.
- Collaborated with vendors to troubleshoot equipment failures and procure necessary parts.
- Monitored system performance to identify potential problems before they impacted operations.
- Conducted regular software updates to ensure up-to-date security patches are applied.
- Collaborated with vendors to procure hardware components when needed.
- Created backup plans for critical data files using appropriate technologies such as tape drives or cloud storage services.
Education
Associates - Computers and Electronics
ITT Technical Institute
Rancho Cordova, CASkills
- Networking
- TCP/IP & LAN/WAN Protocols
- Network Technology
- Network Systems Management
- Network Development
- Linux
- Hardware
- Handheld Data Entry Devices
- Assemble/dis-assemble PC's
- Install, configure, troubleshoot and repair PC's and servers
- Installation, testing and troubleshooting of cabling
- Cisco routers and switches
- Technical Support/Customer Service
- Troubleshoot hardware/software
- Troubleshoot network connectivity
- Remote Access
- Phone and e-mail support
- Documentation
- Communication
- Strong written and oral communication skills
- Experienced with Help Center support
- Experienced with phone support assistance with locations
- Software/hardware installation
Phone
cell, 916-541-7335
Timeline
Senior Field Service Technician
Toshiba Global Commerce Solutions
09.2018 - Current
Systems Support Technician
IBM
09.2017 - 09.2019
Computer Systems Support Technician
Walgreens Corp
06.2006 - 09.2017
Associates - Computers and Electronics
ITT Technical Institute