JoJuan Bryant
Lebanon
Summary
Results-driven Senior Field Service Technician at NTT Data with expertise in diagnosing complex equipment issues and managing inventory for seamless service delivery. Proficient in software and hardware troubleshooting, complemented by strong analytical skills. Proven ability to communicate technical concepts clearly, ensuring client satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
NTT Data
Nashville
04.2024 - Current
- Diagnosed and repaired equipment issues on-site for various clients.
- Conducted routine maintenance and inspections to ensure optimal performance.
- Managed inventory of spare parts and tools for efficient service delivery.
- Communicated effectively with clients to explain technical problems clearly.
Desktop Support Technician
TCAT
Smryna
11.2022 - 12.2023
- Provided technical support to users regarding their computer hardware and software needs.
- Troubleshot network problems quickly and efficiently.
- Wiped and Reimaged Workstations
- Software troubleshooting on workstations and hardware troubleshooting on them
Data Entry Operator
US Army
Fort Sill
04.2016 - 08.2020
- Managed multiple projects concurrently while adhering to tight deadlines.
- Resolved discrepancies between source documents and entries through effective problem-solving skills.
- Assisted colleagues in troubleshooting data entry processes and software application issues.
Education
Associate of Applied Science - Information Technology
Tennessee College of Applied Technology
Murfreesboro, TN12-2023
Skills
- Active Directory management
- Computer networking
- Software and hardware troubleshooting
- Windows operating systems
- Analytical skills
- Remote access solutions
- Microsoft Windows Server administration
- Network equipment installation and repair
Certification
- CompTIA A+, 06/01/23 to 06/01/26
- Secret Clearance, 04/01/16 to 04/01/26, I have a secret clearance from the US Army.
- Microsoft Azure AI fundamentals, 08/01/23 to 08/01/24, Machine learning and artificial intelligence concepts related to Microsoft Azure.
- Microsoft Azure SC 900, 08/01/23 to 08/01/24, Microsoft Security, Compliance, and Identity Fundamentals.
Military Service
United States Army, United States, Private First Class, 04/01/16, 08/01/20
Timeline
Senior Field Service Technician
NTT Data
04.2024 - Current
Desktop Support Technician
TCAT
11.2022 - 12.2023
Data Entry Operator
US Army
04.2016 - 08.2020
Associate of Applied Science - Information Technology
Tennessee College of Applied Technology