Caleighla Robinson
MI
Summary
Resourceful Field Service Technician with background in diagnosing, repairing and optimizing a variety of equipment. Strengths include troubleshooting skills, ability to work independently, and strong customer service orientation. Previous experience has led to improved machine functionality, increased client satisfaction and minimized downtime through timely, efficient service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Ascension Genesys Hospital
Flint, MI
06.2022 - Current
- Provide on-site and remote technical support for clinical and administrative staff across multiple locations using VPN AND RDP access
- Managed incidents and service requests using ServiceNow system, documenting thoroughly and following up with customers to ensure resolution.
- Perform device imaging, deployment, upgrades, and configuration for desktops, laptops, tablets, and handheld devices.
- Install and maintain workstations, peripherals, and network cabling to onsite offices and remote locations
- Support application upgrades for citrix, cerner, merge hemo, athena health and office 365
- Delivered go-live support for new applications and software upgrades, ensuring smooth transitions for end users.
- Implement the application Active Directory to help users with accounts issues including password resets, permissions, and groups
- Communicate with end users using phone, chat and email
- Ensured continuous support availability by participating in a 24/7 on-call rotation for technical assistance.
- Coordinated with vendors for timely equipment replacement and resolution of technical issues.
Social Worker Intern
Family Life Center
Flint, MI
09.2021 - 05.2022
- Acted as a mediator among family members to resolve conflicts and promote healthy relationships, averaging five sessions per week.
- Guided clients in accessing community resources to meet family assistance needs.
- Outreached to local referral sources, establishing partnerships that enhanced supportive services.
- Screened clients and documented information accurately in case files to support clinical coordination and case management responsibilities.
- Maintained detailed charts of patient interactions and scheduled follow-up appointments, ensuring thorough case documentation.
Assisted Rural Carrier
United States Postal Service
Linden, MI
06.2019 - 07.2021
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field. 120 per shift
- Delivered and collected packages safely and efficiently, including spurs.
- Assisted community members with inquiries and concerns to enhance customer satisfaction.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
Team Leader
Magnetti Marelli
Clarkston, MI
03.2018 - 08.2020
- Led a team of 20 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Provided guidance to employees in completing their assigned tasks effectively.
- Handled day-to-day leadership through communicating with managers, troubleshooting and supervision of manufacturing line and team.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Associate of Applied Science - Social Work
Charles Stewart Mott Community College
Flint, MI01.2022
Associate of Applied Science - General Studies
Charles Stewart Mott Community College
Flint, MI01.2022
Skills
- Hardware and software troubleshooting
- Remote and on-site diagnostics
- After-hours user support
- Active Directory management
- ServiceNow ticketing system
- Office 365 proficiency
- Windows OS support
- VPN configuration
- Device imaging and deployment
- Workstation setup and configuration
- Network fundamentals
- End-user training
- Technical documentation
- Customer service excellence
- Vendor collaboration
- Team collaboration skills
- Technical support expertise
- Application upgrades management
- Problem solving abilities
- Time management skills
- Hardware and software installation
- Issue escalation procedures
Certification
- CompTIA A+
- Security+
Timeline
Field Service Technician
Ascension Genesys Hospital
06.2022 - Current
Social Worker Intern
Family Life Center
09.2021 - 05.2022
Assisted Rural Carrier
United States Postal Service
06.2019 - 07.2021
Team Leader
Magnetti Marelli
03.2018 - 08.2020
Associate of Applied Science - Social Work
Charles Stewart Mott Community College
Associate of Applied Science - General Studies
Charles Stewart Mott Community College