Christine Hughes
Gilbert,AZ
Summary
Proven expertise in real estate closing processes and exceptional customer relations, honed across roles including Assistant Escrow Officer at American Title Service Agency. Demonstrated ability to enhance customer satisfaction and streamline transactions, backed by a solid foundation in document preparation and complaint handling. Achieved significant improvements in escrow transaction efficiency and client communication. Escrow Assistant with 7+ years of title company escrow experience to facilitate closing process from acceptance of purchase contract through issuance of title insurance policy. Familiar with standard concepts, practices and procedures within escrow and title industry. Completes property transactions while delivering high level of expertise and impressive customer service to clients.
Overview
22
22
years of professional experience
Work History
Assistant Escrow Officer
American Title Service Agency
01.2017 - Current
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Followed-up on status of releases, policies, and return of recorded documents.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Enhanced customer satisfaction by efficiently managing escrow transactions and providing timely communication.
- Facilitated clear communication between parties involved in escrow transactions for a smooth experience from start to finish.
Transaction Coordinator
#1 National Real Estate Network
05.2009 - 04.2017
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Assisted in training new team members on company protocols, software usage, and best practices for transaction coordination.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Owner
Chrissy's Post Office & General Store
02.2002 - 05.2009
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Communications
Arizona State University
Tempe, AZReal Estate License - Real Estate
Arizona Real Estate License
Scottsdale, AZ05.2009
Associate of Arts - Education
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.1993
Skills
- Real Estate Closing Processes
- Closing Document Preparation
- Escrow Standards
- Title Document Review
- Loan Document Packages
- Closing Disclosure
- Transaction monitoring
- Document Preparation
- File Management
- Real estate knowledge
- Funds Disbursement
- Closing process expertise
- Attention to Detail
- Customer Relations
- Active Listening and Learning
- Complaint Handling
- Customer Service
- Customer service-focused
Timeline
Assistant Escrow Officer
American Title Service Agency
01.2017 - Current
Transaction Coordinator
#1 National Real Estate Network
05.2009 - 04.2017
Owner
Chrissy's Post Office & General Store
02.2002 - 05.2009
No Degree - Communications
Arizona State University
Real Estate License - Real Estate
Arizona Real Estate License
Associate of Arts - Education
Maricopa Community Colleges - Mesa Community College
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