Christine Huynh
Springfield,VA
Summary
Experienced and hands-on HR Business Partner with 7+ years driving people operations for multi-site, field-based teams. Proven ability to design HR tools/processes from scratch, reduce turnover through data-driven strategies, and lead onboarding programs and organizational structure redesigns. Demonstrated success partnering with executive leaders, area/regional leaders, and local teams, advising with a people-first mindset, and driving pragmatic HR solutions that align with company goals. Adept at balancing compliance across US and EMEA with hands-on leadership support. Ready to roll up my sleeves and thrive in an ambiguous, fast-paced environment where I can leverage my growth mindset.
Overview
8
8
years of professional experience
Work History
People and Culture Business Partner - Retail US-East, US-Midwest & EMEA
Arc'teryx Equipment
08.2022 - Current
- Performance Management: Designed and implemented the first performance management framework for NAM and EMEA locations, achieving manager adoption through collaborative workshops and feedback-driven iterations with executive, senior and field leaders.
- Led compliance audits across 12 states, resolving 100% of policy gaps within 6 months.
- Employee Relations: Resolved 100+ complex ER cases across 36 retail locations, maintaining 100% compliance with multi-state and muti-countries labor laws through proactive coaching and policy alignment.
- Compensation Guidance: Partnered with leadership to address pay equity gaps, contributing to Arc'teryx's global annual equity adjustment budget and alignment of bonus targets across roles.
- Development Programs: Launched leadership training initiatives focused on talent management and succession planning, improving promotion readiness for high-potential employees by 25% YOY.
- Organizational Change: Led workforce restructuring for 3 underperforming regions, reducing turnover to under 15% through targeted retention strategies and transparent communication plans.
Human Resources Manager
Preston's Pharmacy
09.2020 - Current
- Compensation: Designed compensation models that improved pay equity by 10% and reduced salary band exceptions.
- Talent Management: Built an onboarding and performance development program, retaining 95% of key staff through cultural integration workshops.
- HR Efficiency: Cut HR inquiry resolution time by implementing BambooHR and hiring payroll/benefits teams.
Director of Operations
Preston's Pharmacy & Telestar Pharmacy
10.2020 - 08.2022
- Process Improvement: Boosted service quality scores 20% YOY through field-team training programs informed by engagement surveys.
- Employee Investment: Developed succession plans for 85% of leadership roles, ensuring continuity during rapid growth.
Human Resources Business Partner
Framebridge
04.2021 - 06.2022
- Performance Improvement: Launched the first performance review cycle for 300+ employees, incorporating data-driven metrics that improved promotion alignment by 25%.
- HR Effectiveness: Resolved 50+ complex ER cases using a business-first approach, maintaining 100% compliance across 5 states.
Employee Relations Advisor - Midwest/East Coast of the U.S. and Canada
Nordstrom, Inc.
07.2020 - 02.2021
- Effective Communication: Leveraged strong communication skills in a high-volume call center to resolve employee concerns, providing expertise and guidance to ensure fair outcomes.
- Data Analysis: Gathered and documented key information to enable data analytics and identify trends.
- Compliance: Conducted thorough internal reviews, ensuring adherence to company policy and legal standards.
- Performance Coaching: Advised on performance coaching for store managers and sales managers, improving team effectiveness.
- Employee Relations: Intook, investigated, and advised on low to mid-level employee concerns (i.e. VIW, EIR), providing expertise and guidance to ensure fair outcomes and mitigate risk.
- Accommodation Management: Processed and approved accommodation requests (i.e. At Work, Leave of Absences, Animals at Work, Medical, Religious, etc.), ensuring compliance with legal requirements.
Human Resources Business Partner - Pennsylvania, New Jersey and Delaware
Nordstrom, Inc.
08.2017 - 07.2020
- Consultative HR: Consulted and advised store leadership on people and succession planning, and talent management to drive business outcomes.
- Leadership Development: Provided leadership coaching to develop the capability of leaders to build teams and develop people to drive business outcomes.
- Employee Engagement: Partnered with regional and store managers to create an environment for employee engagement, inclusive environments and performance culture.
- Program Design: Designed and built program capabilities to support leaders in executing on operating model, streamlining work processes.
- Strategic HR: Consulted and partnered with leaders on business programs that impact employees, leveraging data and insights from the COE.
Education
Bachelor of Science - Accounting
Virginia Commonwealth University
01.2011
Skills
- HR Process Design & Implementation (Builder Role Expertise)
- Multi-State and Multi-Countries Compliance & Employee Relations
- Workforce Planning
- Org Change Management
- Data-Driven Decision Making (Power BI, Excel, PivotTables, VLOOKUPs)
- Field-Based Team Support & Skilled Trades Environments
- Onboarding Program Design & Execution
- Executive Collaboration & Stakeholder Influence
- Business Acumen & Operational Understanding
- Communication Skills: Remote Collaboration
Languages
- English, Native
- Vietnamese, Conversational
- Spanish, Basic (willing to develop further)
Accomplishments
- Created 10+ HR processes/tools from scratch (performance systems, compensation frameworks)
- Managed HR for 250+ field employees across retail/pharmacy environments
- Create and maintain professional relationships to focus on human capitol growth
Timeline
People and Culture Business Partner - Retail US-East, US-Midwest & EMEA
Arc'teryx Equipment
08.2022 - Current
Human Resources Business Partner
Framebridge
04.2021 - 06.2022
Director of Operations
Preston's Pharmacy & Telestar Pharmacy
10.2020 - 08.2022
Human Resources Manager
Preston's Pharmacy
09.2020 - Current
Employee Relations Advisor - Midwest/East Coast of the U.S. and Canada
Nordstrom, Inc.
07.2020 - 02.2021
Human Resources Business Partner - Pennsylvania, New Jersey and Delaware
Nordstrom, Inc.
08.2017 - 07.2020
Bachelor of Science - Accounting
Virginia Commonwealth University
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