Christine Jacobs
Hyatt Suburban Showplace
Novi,MI
Work Preference
Work Type
Full TimePart TimeGig WorkConsulting
Location Preference
On-SiteRemoteHybrid
Location:
Novi, MI, USNovi, MI
Open to relocation:
Yes
Minimum Desired Compensation
$20/hr
Important To Me
Work-life balanceCareer advancementCompany CulturePersonal development programs
23
years of professional experience
Dynamic sales and customer service professional with a proven track record, excelling in guest relations and handling objections. Adept at upselling and building relationships, I consistently enhance customer satisfaction while ensuring accurate financial transactions. A collaborative team player, I thrive in fast-paced environments, driving results through effective communication and strategic problem-solving.
Work History
Front Desk/Auditor
1 Year 8 Months- Audited guest folios, verifying charges, payments, and account balances for nightly accuracy.
- Reconciled front desk transactions, identifying discrepancies and correcting posting errors.
- Processed reservations, room assignments, and check-ins using property management system.
- Generated daily reports for occupancy, revenue, and account settlements.
New/Used Car Sales
9 Years 3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
New/Used Car Sales
3 Years 2 MonthsService Appointment Coordinator
3 Years 6 Months- Scheduled service appointments, balancing technician availability, customer needs, and repair order priorities.
- Answered inbound calls, greeted guests, and directed inquiries to appropriate service advisors.
- Confirmed appointment details, vehicle information, and requested services for accurate shop preparation.
- Coordinated follow-up communications, reminders, and status updates to support customer retention.
Education
Bachelor of Science - Behavioral Sciences
Skills
Team player attitude
Cash handling expertise
Guest relations
Document preparation
Upselling strategies
Customer assistance
Front desk operations
Greeting guests
Customer care
Relationship building
Networking
Sales process
Product description
Business development
Closing techniques
Prospecting skills
Timeline
Front Desk/Auditor
Hyatt Suburban Showplace
01.2022 - 09.2023Read More
New/Used Car Sales
Shuman Chrysler Dodge Jeep Ram
06.2012 - 09.2021Read More
New/Used Car Sales
Snethkamp Chrysler Dodge Jeep Ram
04.2009 - 06.2012Read More
Service Appointment Coordinator
Varsity Lincoln Mercury
02.2001 - 08.2004Read More
University of Michigan Dearborn
Bachelor of Science from Behavioral Sciences
Read More