CHRISTINE J. TECL
Statesville,NC
Summary
Knowledgeable Scheduler with solid background in managing dispatch operations and leading team effectively. Successfully implemented streamlined processes to enhance operational efficiency and ensure timely communication. Demonstrated problem-solving skills and team leadership in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Dispatcher/Supervisor
Progressive Insurance
09.2012 - Current
- Company Overview: Contact information – Progressive Insurance –(440) 566-2031 | current supervisor – Scott Raymond
- I have held 3 positions at Progressive
- I began as a Claims Processor, 3/2005, supporting our Personal Lines group in claims until 2012
- I was then promoted to dispatcher for a brand program within Progressive called PD Suite
- I was a successful dispatcher and was promoted to Supervisor in May of 2013 where I oversaw 7 remote dispatchers
- In May of 2014, I moved back into the Dispatcher role
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
Claims Processor
Progressive Insurance
03.2005 - 01.2012
- Supporting our Personal Lines group in claims until 2012
Education
Finance/Marketing
MARYMOUNT COLLEGE
Tarrytown, N.Y.05.1987
NYS Regents h.s. diploma - Academic
franciscan High School
06.1982
Skills
- Organizational skills
- Analysis
- Communication
- Proficiency
- Fast learner
- Efficient work
- Report development
- Process development
- Route planning
References
References are available upon request.
Timeline
Dispatcher/Supervisor
Progressive Insurance
09.2012 - Current
Claims Processor
Progressive Insurance
03.2005 - 01.2012
NYS Regents h.s. diploma - Academic
franciscan High School
Finance/Marketing
MARYMOUNT COLLEGE
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