Christine Kemmis
Chesapeake,VA
Summary
Dynamic professional with extensive experience in restaurant operations at Pizza Hut, excelling in shift management and food safety compliance. Proven ability to enhance customer satisfaction through effective staff training and development. Recognized for optimizing inventory control and fostering a positive work environment, driving operational efficiency and team success.
Overview
15
15
years of professional experience
Work History
Nail Technician
Cut Color and More
09.2015 - 02.2016
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Customer Service Representative
Verizon
11.2013 - 05.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Restaurant General Manager
Pizza Hut
02.2007 - 04.2010
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Pizza Delivery Driver
Domino's Pizza
07.2006 - 09.2006
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Processed payments by accepting cash, checks and credit and debit card payments.
Cashier
Dollar Tree
12.2005 - 05.2006
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Sandwich Artist
Subway
02.2003 - 11.2004
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Streamlined sandwich-making process to reduce wait times for customers.
Team Member
Jack in the Box
05.2001 - 09.2001
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
Cosmetology
Bellus Academy
San Diego, CA06.2017
Nail Technician -
Bellus Academy
San Diego, CA09.2015
Certificate - Electronic Medical Records
University of Phoenix
Tempe, AZ09.2014
Associate Of Arts - Health Care Administration
University of Phoenix
Tempe, AZ04.2014
GED -
Skagit Valley College
Mount Vernon, WA02.2003
Skills
- Shift management
- Food safety compliance
- Staff training and development
- Employee scheduling
- Restaurant operations
- Inventory control
Timeline
Nail Technician
Cut Color and More
09.2015 - 02.2016
Customer Service Representative
Verizon
11.2013 - 05.2014
Assistant Restaurant General Manager
Pizza Hut
02.2007 - 04.2010
Pizza Delivery Driver
Domino's Pizza
07.2006 - 09.2006
Cashier
Dollar Tree
12.2005 - 05.2006
Sandwich Artist
Subway
02.2003 - 11.2004
Team Member
Jack in the Box
05.2001 - 09.2001
Cosmetology
Bellus Academy
Nail Technician -
Bellus Academy
Certificate - Electronic Medical Records
University of Phoenix
Associate Of Arts - Health Care Administration
University of Phoenix
GED -
Skagit Valley College
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