Hi, I’m
Christine Kerubo
Waitress
Nairobi,Kenya
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
years of professional experience
Work History
Cathey Hotel
Waitress
04.2023 - 02.2024
Job overview
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Ole Ken Hotel
Waitress
08.2022 - 02.2023
Job overview
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Enaiposha Hotels
Waitress Supervisor
03.2018 - 06.2022
Job overview
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Education
Amboseli Institute of Hospitality And TechnologyNairobi
Hospitality from Hotel And Motel Management
04.2001
Skills
Customer Service
Food safety understanding
Food inspection
Food spoilage prevention
Order Management
Dining area maintenance
Safe Food Handling
Order Accuracy
Menu Recommendations
Guest Relations Management
Timeline
Waitress
Cathey Hotel
04.2023 - 02.2024
Waitress
Ole Ken Hotel
08.2022 - 02.2023
Waitress Supervisor
Enaiposha Hotels
03.2018 - 06.2022
Amboseli Institute of Hospitality And Technology
Hospitality from Hotel And Motel Management
04.2001