Christine Kiene

• Developed, motivated and trained fully remote sales team. Increased team ranking from fourth quartile to first quartile within six months of team formation.
• Utilized root cause analysis of organizational KPI's to determine areas of improvement for individual team members as well as the team as a whole
• Evaluated team member performance and productivity, provided one-on-one weekly coaching and implemented corrective actions as needed
• Managed day-to-day activities with the agility to handle emergent situations as they arose
• Participated in recruiting and hiring of new team members

May 2012 - March 2013

• Remote sales representative responsible for order completion, upsell opportunities and customer service

March 2013 - April 2016 - Promoted to Contact Center Supervisor

• Managed a fully remote team of sales representatives
• Utilized root cause analysis of organizational KPI's to determine areas for individual and team performance improvement
• Conducted regular one-on-one coaching sessions to move performance forward
• Involved in all aspects of the annual employee review process