Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christine Krieman

Palatine ,IL

Summary

Professional Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Treatt USA
06.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Service Coordinator

Tampa Bay Trane
12.2019 - 05.2020
  • Managed a high volume of customer interactions, ensuring timely resolutions and positive outcomes.
  • Improved customer satisfaction by efficiently scheduling and confirming service appointments.
  • Monitored technician workload distribution, making adjustments as needed to maintain balance across the team.
  • Streamlined communication between customers and service technicians, ensuring timely completion of repairs.
  • Supported service department efficiency, prioritizing appointments based on urgency and technician availability.
  • Completed daily logs for management review.
  • Managed payroll functions, ensuring timely and accurate processing of employee compensation.

Customer Service OEM/Key Account Specialist

Danfoss Drives
12.2002 - 04.2019
  • Improved first-call resolution rates by efficiently managing customer issues and complaints.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Strengthened key account relationships by consistently providing exceptional customer service and addressing client needs promptly.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Served customers with knowledgeable, friendly support at every stage.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Assisted customer with product selection, stock availability, ordering, billing, returns, credits, exchanges and technical support.




Education

High School Diploma -

William Fremd High School
Palatine
05-1987

Skills

  • Customer service oriented
  • Customer Data Confidentiality
  • Adaptability and flexibility
  • Active listening
  • Problem-solving
  • Detail/deadline Oriented
  • Computer proficiency
  • Call center experience
  • Microsoft Office Suite/CRM

References

Upon Request

Timeline

Customer Service Representative

Treatt USA
06.2020 - Current

Service Coordinator

Tampa Bay Trane
12.2019 - 05.2020

Customer Service OEM/Key Account Specialist

Danfoss Drives
12.2002 - 04.2019

High School Diploma -

William Fremd High School

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Christine Krieman