Christine Kubaney
Erie,PA
Summary
I am a detail oriented individual with a strong work ethic who consistently meets/exceeds performance objectives. I possess great communication and interpersonal skills and have the ability to build and maintain positive relationships.
Overview
35
35
years of professional experience
Work History
Client Service Manager
PMA Companies
Erie , Pennsylvania
02/01/19 - Current
- Liaison for all claims service, maintenance and set up issues related to assigned accounts
- Participate in new business presentations
- Coordinate orientation of new accounts and serve as a point of contact for all claims handling service issues
- Facilitate account improvement process and coordinate feedback to service teams
- Conduct claim review and stewardship meetings
- Serve as a point of contact for all service issues while keeping brokers/agents informed of all service related issues
- Communicate claims handling philosophy/guidelines with accounts and brokers/agents
Regional Claims Supervisor
PMA Companies
Erie, Pennsylvania
02/01/07 - 12/01/19
- Manage assignment of new losses to claims staff and provide technical direction and ongoing guidance
- Ensure timely and accurate documentation of claim activity
- Select, train, coach and mentor unit personnel
- Plan staff responsibilities and direct activities utilizing staff resources effectively to meet department goals
- Ensure appropriate case reserves
- Extend settlement authority on claims exceeding adjuster granted authority
- Manage account management process and resolve service issues
- Supervise claim staff to ensure appropriate claim outcomes through consistent execution of best practices
- Provide a high degree of customer service to clients including face to face interactions
- Communicate effectively, verbally and in writing with internal and external parties.
Senior Account Claims Representative
PMA Companies
Erie, Pennsylvania
02.1994 - 02.2006
- Investigate, evaluate and resolve assigned claims of a more complex nature for self-insured, unbundled and traditionally insured clients
- Determine coverage, compensability and subrogation potential
- Ensure timely denial or payment of benefits
- Establish appropriate reserves with documented rationale and maintain and adjust reserves over the lifetime of the claim
- Negotiate claim settlements
- Establish and implement appropriate action plans for case resolution
- Comply with special handling instructions written specifically fir self-insured clients
- Report claims meeting specific criteria to excess carriers, follow excess carriers handling and reporting guidelines and request reimbursement for claims which have pierced the self-insured retention level
- Develop and maintain relationships with customers, defense counsel and approved vendors to expertly and accurately service each account
Claims Adjuster
Travelers Insurance Company
Pittsburgh, Pennsylvania
02.1990 - 02.1994
- Investigate, evaluate and resolve assigned claims
- Determine coverage, compensability and subrogation potential
- Ensure timely denial or payment benefits
- Establish appropriate reserves with documented rationale and maintain and adjust reserves over the lifetime of the claim
- Negotiate claim settlements
- Establish and implement appropriate action plans for case resolution including medical and disability management, litigation management, negotiation and disposition
- Develop and maintain relationships with customers to expertly and accurately service each account
Education
Bachelor of Science - Business
University of Pittsburgh
Pittsburgh, PA05-1988
Bachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA05-1988
Skills
- Account Management
- Customer Relations
- Schedule Management
- Client Relationship Building
- Work Prioritization
- Excellent time management skills
Timeline
Senior Account Claims Representative
PMA Companies
02.1994 - 02.2006
Claims Adjuster
Travelers Insurance Company
02.1990 - 02.1994
Client Service Manager
PMA Companies
02/01/19 - Current
Regional Claims Supervisor
PMA Companies
02/01/07 - 12/01/19
Bachelor of Science - Business
University of Pittsburgh
Bachelor of Science - Psychology
University of Pittsburgh
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