Rachel Hale
Milwaukee,WI
Summary
Results-driven Client Service Manager known for exceptional productivity and efficient task completion. Skilled in client relationship management, conflict resolution, and strategic planning. Excels in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction. Possess strong leadership skills, with focus on team coordination and improving service procedures. Have successfully implemented process improvements in previous roles to increase productivity and customer satisfaction. Known for ability to build lasting relationships with clients while ensuring all needs are met on time and within budget constraints.
Overview
11
11
years of professional experience
Work History
Client Service Manager
Browns Living LLC
Wisconsin Rapids, Wisconsin
12.2023 - Current
- Maintain quality systems, processes, and client services by providing oversight and support of assigned programs
- Perform HR management and professional development for assigned staff
- Develop effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.
- Oversee client service planning and collaborate on developing quantifiable success factors
- Manage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.
- Promote compliance and standardization regarding regulatory, contractual and company standards.
- Developed and managed client relationships to ensure satisfaction with services provided.
- Collaborated with cross-functional teams on projects related to client service initiatives.
- Created detailed reports outlining key performance indicators related to client service operations.
- Facilitated training sessions for new staff members on the company's policies and procedures related to client service management.
- Generated monthly performance reviews that highlighted successes, challenges, and areas of improvement within the department.
- Managed the recruitment process for new hires in the Client Service department.
Licensed Cosmetologist
HairAddictsby Rae
Miami, WI
12.2013 - Current
- Provided beauty consultations to clients, determining their individual needs and preferences.
- Developed customized treatment plans for each client based on their hair type and desired results.
- Performed a variety of services including hair cutting, styling, coloring, highlights and extensions.
- Maintained a clean and orderly workstation while adhering to safety standards.
- Educated clients on proper at-home care techniques and products to extend the life of their style or color.
- Applied makeup professionally for special occasions such as weddings and proms.
- Assisted in the development of new treatments by researching the latest trends in cosmetology.
- Created an inviting atmosphere for all customers by providing friendly customer service.
Central Supply Coordinator
Dycora Transitional Health and Living
Milwaukee, Wisconsin
11.2017 - 08.2019
- Planned, organized and monitored the daily operations of the Central Supply Department.
- Maintained accurate inventory records for all items in the Central Supply Department.
- Assisted with purchasing supplies and equipment to ensure adequate inventory levels were maintained.
- Developed policies and procedures to improve operational efficiency within the department.
- Conducted regular audits to ensure compliance with established standards and protocols.
- Ensured that medical staff had access to necessary supplies in a timely manner.
- Tracked orders from vendors, processed invoices, and verified accuracy of shipments received.
- Coordinated delivery schedules for incoming goods, including hazardous materials.
- Managed special projects related to ordering, stocking or disposing of medical supplies.
- Resolved customer complaints regarding supply shortages or discrepancies in orders received.
- Monitored stock levels through periodic physical inventories and communicated results to management team as needed.
Life Enrichment Coordinator
Tender Reflections Assisted Living
Germantown, Wisconsin
08.2018 - 11.2018
- Developed and implemented individualized life enrichment plans for residents.
- Organized social activities, exercise programs, and educational classes to encourage resident participation.
- Conducted assessments of resident needs and interests to ensure appropriate programming.
- Assisted in the coordination of special events including holidays, birthdays, and other celebrations.
- Facilitated group interactions between residents to promote positive relationships among them.
- Ensured that all activities are conducted safely by monitoring participants during sessions.
- Collaborated with care staff to develop strategies for enhancing quality of life for each resident.
Education
Associate of Arts - Cosmetology
The Institute of Beauty And Wellness
Milwaukee, WI11-2013
Skills
- Outlook, Microsoft, excel, Teams Proficiency
- Account Updates
- Account Management
- Strong leadership
- Client Relationship Building
- Research and due diligence
- Training programs
- Cross-Functional Teamwork
- Schedule Management
- Client Services
- Training and mentoring
- Workflow Management
- Project Management
- Schedule Coordination
- Administrative Support
Timeline
Client Service Manager
Browns Living LLC
12.2023 - Current
Life Enrichment Coordinator
Tender Reflections Assisted Living
08.2018 - 11.2018
Central Supply Coordinator
Dycora Transitional Health and Living
11.2017 - 08.2019
Licensed Cosmetologist
HairAddictsby Rae
12.2013 - Current
Associate of Arts - Cosmetology
The Institute of Beauty And Wellness