Customer-focused individual with a passion for delivering exceptional service. Proven leader with strong background in operations management. Stellar problem solver with excellent judgment and professional.
Overview
19
19
years of professional experience
2027
2027
years of post-secondary education
Work History
Caregiver
Care.com Inc
Las Vegas, NV
12.2022 - 05.2025
Assisted clients with daily living activities and personal care needs.
Maintained a safe and clean environment for clients and staff members.
Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Improved patient outlook and daily living through compassionate care.
Sales and Operations Manager
Andrae Michaels National Portrait Company LLC~AM Studios
Colorado Springs, USA
06.2006 - 08.2022
Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees
National traveling sales manager, trainer, performer and recruiter, played an instrumental role in increasing sales goals and standard
Supervised, coached, and mentored 20+ staff members
Responsible for team member reviews, schedules, monthly reviews, objectives and standards
Led, motivated, inspired, edified, and instilled self-development and personal growth in sales team of 20+ people
Education
CPR And First Aid -
Pikes Peak Community College
Colorado Springs, CO
01.2003 - 09.2025
Certified Nursing Assistant - CNA Certification
Pikes Peak Community College
Colorado Springs, CO
01.2003 - 09.2005
Clark High School
Las Vegas, NV
Skills
Leadership
Management
Customer experience
Team building/leadership
Excellent critical thinking capacity and application
New account development
Budgeting and forecasting
Highly dependable
Record-setting top sales performer
Account management
National traveling manager, recruiter & trainer
Event planning and Execution
Internet/Email Marketing
References
Dani McGraw- Manager AM Studios (719)355-6801
Melissa Crippen-VP AM Studios (719)360-1940
David Andrae Michael- CEO AM Studios (720)253-4840
Timeline
Caregiver
Care.com Inc
12.2022 - 05.2025
Sales and Operations Manager
Andrae Michaels National Portrait Company LLC~AM Studios