Christine Lara
Denver,CO
Summary
Experienced division order and Salesforce professional with strong attention to detail, data validation, and workflow automation. Known for improving accuracy, streamlining operations, and supporting timely account resolution in customer-focused environments.
Overview
3
3
years of professional experience
Work History
Owner Relations Specialist
SM Energy
Denver, Colorado
01.2026 - 09.2026
- Supported customer satisfaction and retention efforts.
- Built client trust through quality service and follow-up.
- Used verbal communication to uncover customer needs and requirements.
- Reviewed financial statements and sales or activity reports to monitor productivity and progress toward goals.
- Handled SM Energy owner correspondence and account inquiries.
- Provided guidance and support to employees.
- Applied quality assurance processes to support product excellence.
- Worked with administrators, developers, and users to improve Salesforce solutions.
Owner Relations Supervisor
Civitas Resources
Denver, Colorado
01.2025 - 01.2026
- Enhanced client relationships through effective customer service delivery.
- Improved operational performance by developing effective business strategies, systems, and procedures.
- Monitored worker performance to ensure alignment with productivity and efficiency goals.
- Strengthened team coordination by providing clear direction and consistent follow-up.
- Reviewed reports and documentation for accurate field activity tracking.
- Contributed to monthly owner statements documenting all account activity.
- Enhanced department efficiency through streamlined processes. through process improvements that streamlined operations.
- Supported data cleanup, import, and validation using Salesforce tools.
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
- Tested Salesforce changes and documented system updates for internal users.
- Updated workflows, validation rules, and automation for daily Salesforce processes.
- Trained employees on Salesforce navigation, records, and standard procedures.
- Supported adoption of best practices for Salesforce CRM features.
- Provided post-implementation support for end-users creating reports, dashboards, and select administration tasks.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Worked closely with stakeholders to understand business needs and determine appropriate solutions.
- Implemented web-to-case and email-to-case functions to improve customer support.
- Managed development process from design through testing to deployment of new Salesforce products or features.
Division Order Analyst
Civitas Resources
Denver, Colorado
01.2024 - 12.2024
- Prepared division orders according to state rules and company guidelines.
- Built improved department workflows in Salesforce to support daily efficiency.
- Streamlined internal operations to improve division order processing efficiency.
- Reviewed owner questions about accounts and payment activity.
- Interpreted oil and gas leases and related records, including deeds, assignments, and affidavits.
- Processed owner requests for account changes, including address and name updates.
- Analyzed production data to find differences between reported volumes and actual production volumes.
- Helped resolve disputes between parties involving ownership and contract matters.
- Managed division order preparation in line with state regulations and company policy.
- Worked with field personnel to collect and verify payment information for timely processing.
- Supported monthly owner statement preparation with complete account activity reporting.
- Implemented process improvements that streamlined department workflows and increased productivity.
- Contributed to monthly owner statements with full account activity details.
- Improved department efficiency through streamlined processes.
- Supported data cleanup, import, and validation using Salesforce tools.
- Maintained data accuracy by adding custom validation rules, formulas, reports, and dashboards.
- Tested Salesforce updates and documented system changes for internal users.
- Updated workflows, validation rules, and automation for daily Salesforce processes.
- Trained employees on Salesforce navigation, records, and standard procedures.
- Supported adoption of best practices for Salesforce CRM features.
- Provided post-implementation support for end-users creating reports, dashboards, and select administration tasks.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Worked closely with stakeholders to understand business needs and determine appropriate solutions.
- Implemented web-to-case and email-to-case functions to improve customer support.
- Managed development process from design through testing to deployment of new Salesforce products or features.
- Prepared ownership changes using land records and contract language.
- Resolved interest discrepancies with landmen, accounting, and royalty teams.
- Communicated with interest owners about pay status, transfers, and document requests.
- Analyzed well data, tract information, and title support for ownership setups.
Education
Bachelor of Science - Political Science
Sam Houston State University
Huntsville, TX05-2014
Skills
- Lease interpretation
- Owner account analysis
- Salesforce CRM management
- Customer service optimization
- Client relationship management
- Account resolution
- Data accuracy checks
- Process improvement
- Problem solving
- Attention to detail
- Conflict resolution
- Verbal communication
Timeline
Owner Relations Specialist
SM Energy
01.2026 - 09.2026
Owner Relations Supervisor
Civitas Resources
01.2025 - 01.2026
Division Order Analyst
Civitas Resources
01.2024 - 12.2024
Bachelor of Science - Political Science
Sam Houston State University