Christine Lau
Hendersonville,NC
Summary
Visionary healthcare executive with extensive clinical and leadership experience in palliative care, hospice, oncology, and population health management. Dual degrees and licensure in nursing and clinical social work uniquely equip me to bridge clinical disciplines, foster interdisciplinary collaboration, and drive strategic initiatives. Adept at improving care quality, reducing costs, and enhancing patient outcomes. Proven ability to lead transformative change, develop innovative programs, and collaborate effectively with diverse stakeholders. Passionate about advancing value-based care and strategies to overcome social drivers of health.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Co-Founder, SVP Clinical Operations and Product
CareAlly Health
05.2022 - Current
- Provide leadership in strategic planning, strategy execution, and implementation for high quality technology enable virtual serious illness care
- Spearheaded the creation of a population health-focused care management model addressing both medical and social determinants of health
- Provide clinical leadership and expertise in pain and symptom management, advance care planning, care coordination, care navigation and education for patients and caregivers
VP Operations and Serious Illness Care Management
Teleios Collaborative Network
04.2020 - 11.2024
- Operational coaching to multiple agencies: proactively identified opportunities to improve the patient and family experience to enhance the utilization, efficiency, and effectiveness of each agency’s resources
- Established and led an outpatient palliative care program during the COVID-19 pandemic in collaboration with a university health system
Team Leader, Inpatient Palliative Care Consult Service
Mission Hospital/HCA Hospital
01.2014 - 04.2020
- Led an interdisciplinary team to provide comprehensive palliative care services, ensuring high-quality patient care and support
- Developed and maintained effective communication channels with patients, families, and healthcare providers to ensure seamless care
- Faculty role in the Palliative Care Fellowship program, fostering the next generation of leaders
Lead Faculty, Palliative Care Post-Masters Certificate Program
California State University at San Marco
02.2017 - 02.2020
- Delivered online educational programs for post-graduate level clinicians to advance clinical knowledge and skills in palliative care
Operations Director, Inpatient & Outpatient Palliative Care Services
Four Seasons Compassion for Life
12.2003 - 12.2014
- Implemented scalable palliative care models to enhance patient outcomes and streamline care processes
- Oversaw operational excellence for inpatient and outpatient palliative care programs
- Promoted to leadership positions after having services in clinical roles as a nurse and clinical social worker in hospice admissions and palliative care departments
Clinical Social Worker, Inpatient and Outpatient Oncology
Ingham Regional Medical Center
04.2002 - 12.2003
- Provided clinical services to oncology patients, families and caregivers
- Facilitated support groups and survivorship groups
- Chaired Psycho-Oncology Committee, advancing emotional care in oncology settings
Education
Post-Master Certificate - Palliative Care Social Work
California State University
Master of Social Work - with High Honor
The University of Michigan
Bachelor of Arts - Social Work, with High Honor
Michigan State University
Associate Degree - Applied Science, Nursing
Lansing Community College
Skills
- Executive Leadership
- Product Development & Oversight
- Healthcare Industry Knowledge
- Relationship and Team Building
- Analytical Thinking
- Change Management
- Regulatory Compliance
- Budget Management
- Task Delegation
- Adaptable and Flexible
Certification
- Licensed Clinical Social Worker, active, NC, MN
- Registered Nurse License, active, Compact, MN
Timeline
Co-Founder, SVP Clinical Operations and Product
CareAlly Health
05.2022 - Current
VP Operations and Serious Illness Care Management
Teleios Collaborative Network
04.2020 - 11.2024
Lead Faculty, Palliative Care Post-Masters Certificate Program
California State University at San Marco
02.2017 - 02.2020
Team Leader, Inpatient Palliative Care Consult Service
Mission Hospital/HCA Hospital
01.2014 - 04.2020
Operations Director, Inpatient & Outpatient Palliative Care Services
Four Seasons Compassion for Life
12.2003 - 12.2014
Clinical Social Worker, Inpatient and Outpatient Oncology
Ingham Regional Medical Center
04.2002 - 12.2003
Bachelor of Arts - Social Work, with High Honor
Michigan State University
Associate Degree - Applied Science, Nursing
Lansing Community College
Post-Master Certificate - Palliative Care Social Work
California State University
Master of Social Work - with High Honor
The University of Michigan
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