Lee Fletcher
Charlotte ,NC
Summary
Dynamic executive with a proven track record at CPI Security, specializing in strategic leadership and operational excellence. Expert in driving business growth through innovative solutions and effective KPI tracking. Cultivated a culture of accountability, enhancing customer satisfaction and optimizing resource allocation for sustainable success.
Overview
33
33
years of professional experience
Work History
SVP Field Operations & Commercial Sales
CPI Security
01.2010 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Developed and executed strategic initiatives to drive business growth, resulting in higher revenues.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Enhanced company performance by implementing new strategies and streamlining operations.
- Identified opportunities to improve business process flows and productivity.
- Restructured departments for increased efficiency, optimizing resource allocation.
Owner
FCI Fire and Security
02.2001 - 01.2010
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
District Manager
ADT Security Systems
04.1992 - 01.2001
- Supervised various locations, enforcing high-quality standards of operation.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
Education
Electronic Engineering
Coastal Carolina Community College
Jacksonville, NCSkills
- Strategic leadership
- Policies and procedures
- Operational excellence
- KPI tracking
- Strategic planning
- Growth planning
- Business administration
- Executive leadership
Awards
1998 Club Excellence
President's club, '12, '15, 22', '23, '24
Timeline
SVP Field Operations & Commercial Sales
CPI Security
01.2010 - Current
Owner
FCI Fire and Security
02.2001 - 01.2010
District Manager
ADT Security Systems
04.1992 - 01.2001
Electronic Engineering
Coastal Carolina Community College
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