Christine Lawson
Cincinnati,OH
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and inventory management. Proven track record of enhancing customer satisfaction and reducing turnover through effective training and mentoring. Adept at problem-solving and fostering positive employee relations, driving operational success in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Store Manager
Dollar General
03.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Manager
Dollar General
07.2010 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
Education
Associate Degree Applied Science - Medical Assisting
Brown Mackie College
Burlington Ky06.2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
Timeline
Store Manager
Dollar General
03.2022 - Current
Assistant Manager
Dollar General
07.2010 - 03.2022
Associate Degree Applied Science - Medical Assisting
Brown Mackie College
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