Christine Lazaro
Dallas,GA
Summary
Dedicated leader recognized for strong communication and problem-solving skills. Extensive background in staff training and operational workflows, with a focus on improving the customer experience.
Overview
21
21
years of professional experience
Work History
Customer Service Division Manager
Paulding County Water
08.2005 - Current
- Implemented operational strategies to enhance customer satisfaction with water system.
- Designed and activated plans for growth of customer service division in water system, ensuring enhanced experience for staff members.
- Supervise daily functions of customer service division, integrating payment posting, billing, and meter reading.
- Guided staff on best practices for managing diverse customer interactions.
- Worked alongside local authorities to boost community participation in water conservation programs.
- Collaborate with cross-functional teams to implement projects aligned with organizational goals and objectives.
- Developed training programs to elevate employee skills in system operations.
- Recognized gaps in operational workflows to ensure better resource alignment with organizational goals.
Education
High School Diploma -
Pine Bush High School
Pine Bush, NYSkills
- Recruitment and selection skills
- Team development
- Customer engagement strategies
- Operational efficiency management
- Innovative team engagement
- Proficient in managing cash and electronic payments
- Enhancing operational efficiency through policy
- Effective verbal communication
- Team-oriented approach
- Detail-oriented organization
- Effective problem resolution
- Proficient in computer applications
Timeline
Customer Service Division Manager
Paulding County Water
08.2005 - Current
High School Diploma -
Pine Bush High School